Hi list,
I try to program a little scrip that checks if priority numbers
are unique within a queue and therefore I try to return an error
message from a Scrip that should avoid RT from updating the
ticket and displaying an error message on the screen.
All my googling, code grepping and wiki /
On Monday 26 of October 2009, Jesse Vincent wrote:
On Mon, Oct 26, 2009 at 02:40:29PM +0200, Arkadiusz Miskiewicz wrote:
On Friday 23 of October 2009, Jerrad Pierce wrote:
A tool like the firefox developer toolbar is an easy way to do
this.
HTTPFox might be a good solution too.
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
Today it happened to me. I suddently became user B in rt (opera). The real
user B had his PC running with rt opened (firefox) with autorefresh every 2
minutes set but he was away from his computer.
Now I verified his and mine RT_SID
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't directly
involved out off the watchers list.
Thanks!
On Thu, Oct 29, 2009 at 03:18:33PM +0100, Arkadiusz Miskiewicz wrote:
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
Today it happened to me. I suddently became user B in rt (opera). The real
user B had his PC running with rt opened (firefox) with autorefresh every 2
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
Today it happened to me.
And now another story that happened just few minutes ago:
I was logged in as A with session_id/cookie let say sessA. When doing
something in rt I
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't
On Thursday 29 of October 2009, Jesse Vincent wrote:
On Thu, Oct 29, 2009 at 03:18:33PM +0100, Arkadiusz Miskiewicz wrote:
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
Today it happened to me. I suddently became user B in rt (opera). The
real user B had his PC running with
On Thu, Oct 29, 2009 at 03:30:49PM +0100, Arkadiusz Miskiewicz wrote:
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
On Thursday 29 of October 2009, Arkadiusz Miskiewicz wrote:
Today it happened to me.
And now another story that happened just few minutes ago:
I was
This works to strip out all the watchers, how to add back in the owner ?
I'm terrible at this hacking thing?
foreach my $address (
$self-TicketObj-QueueObj-Cc-MemberEmailAddresses ){
$self-TicketObj-SquelchMailTo($address);
}
-Original Message-
From: Jerrad Pierce
[1] it sucks a little as it doesn't have save log capability
Right click Copy all rows
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Bastian,
I have tried this numerous times with various types of messages and got
no joy. I may be corrected on this, but the info I got back was it is
NOT possible to display error messages to an RT screen via a scrip.
That's too bad cause one would think that it */should/* be possible as a
I have tried this numerous times with various types of messages and got no
joy. I may be corrected on this, but the info I got back was it is NOT
possible to display error messages to an RT screen via a scrip. That's too
He doesn't need to return an error message, to prevent the update (as
On Thursday 29 of October 2009, Jerrad Pierce wrote:
[1] it sucks a little as it doesn't have save log capability
Right click Copy all rows
That doesn't copy headers data, cookies etc
--
Arkadiusz MiśkiewiczPLD/Linux Team
arekm / maven.plhttp://ftp.pld-linux.org/
Hi,
In RT 3.8.2 (We'll be upgrading to 3.8.6 pretty soon), you can
configure a custom field be link to an URL.
For instance, you can put http://domain.com/__CustomField__ and it
will link to http://domain.com/the custom field's value.
Now, what I'm trying to do is that I have two different
Could anyone point me in the right direction ?
1) Don't do that.
2) Use 3 fields. 1 2 store values, 3 is a combination of the two
generated by a scrip,
which has the Link values to set.
3) Create a custom CustomField Type, where you define how it is rendered
4) Use 2 normal fields for the
Hi all,
We use RT to perform customer service for our client. RT doesn't
really have a good way for us to get the numbers we need to bill our
clients. It's easy to get the number of tickets handled, but getting
the number of emails sent external (to consumers) during a given time
period seems to
RT::Extension::ActivityReports will get you get a list of all of the messages
exchanged.
--
Cambridge Energy Alliance: Save money. Save the planet.
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Community help:
Greetings,
After many hours scouring around the globe for answers, I have feel I have
gathered enough diagnostic info to post my issue. The RT server is up and
sending mail via a relay fine. I have configured RT with the recommended
groups/perms and am able to create tx fine and such. I
On Wed 28.Oct'09 at 23:56:11 -0400, Jerrad Pierce wrote:
kmckin...@tivo.com wrote:
Due to some annoying circumstances and RT running on a VM, I’m out of disk
space on /, and can only add a new partition because I don’t want to dick
around resizing an ext3 partition. That said, I need to
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected, so
John Smith works on Product A, thus should automatically be
On 09/10/30 7:56, Victor Gehring wrote:
[snip...]
Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235:
to=???/opt/rt3/bin/rt???mailgate ??queue General ??action
correspond ??url http://10.0.1.6/@dt-rt.yyy.com,
orig_to=helpd...@dt-rt.yyy.com, relay=local, delay=1,
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