RE: XP crashes

2009-09-11 Thread James Weatherall
Hi Yigal, The VNC Viewer is a user-level application (as opposed to a system service or driver), so in principle it's not possible for it to cause the host system to hang. Probably the most likely cause of hangs is that some part of your computer's network setup is faulty, perhaps due to a

RE: frequent interruptions when connected over modem

2009-09-08 Thread James Weatherall
Dieter, Filezilla and CoreFTP have very different traffic profiles from an interactive protocol like VNC. The most likely cause of the issue you're seeing is that you're saturating the connection with input events, which can cause issues with very slow connections. Modern VNC Viewers

RE: Wrong resolution XP - 7 (Enterprise Edt. E4.5.1 r27892)

2009-09-08 Thread James Weatherall
Oddish, How strange! If you'd like to submit a support request via http://www.realvnc.com/support.html then one of our support team will be happy to help. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list- boun...@realvnc.com]

RE: VNC Service with TinyXP

2009-09-08 Thread James Weatherall
Andrew, It sounds like the IP address you're connecting from is prohibited by the VNC Server's Access Control settings (the Hosts parameter). Unless you're feeling particularly paranoid, you probably want to set that to permit all IP addresses, by setting it to +. HTH, -- Wez @ RealVNC Ltd

RE: Personal VNC question

2009-09-07 Thread James Weatherall
Hi Patrick, The VNC Personal Enterprise Edition products are licensed per-desktop, so you need one license for each desktop you will remotely access using them. For more details, you can submit a purchase enquiry via http://www.realvnc.com. Select Buy Now and get a quote for the number of

RE: Extensions for fine-grained image quality control

2009-09-07 Thread James Weatherall
Hi DRC, [snip] I haven't seen TRLE and can't seem to find any information on that protocol. Is it available in a current release of RealVNC? [snip] Hmmm. It's in the IETF Draft, but doesn't seem to have made it into the current RFB 3.8 protocol spec document. One of the problems I ran

RE: Extensions for fine-grained image quality control

2009-09-07 Thread James Weatherall
observed. I don't really know the underlying reasons behind it, either. I see the same effect with the Tight protocol. I can't get peak performance out of that protocol with tile sizes less than 64 kpixels. On Sep 7, 2009, at 8:23 AM, James Weatherall j...@realvnc.com wrote I'm not sure I

RE: Extensions for fine-grained image quality control

2009-09-03 Thread James Weatherall
Hi DRC, [snip] Unfortunately I don't think we can extend the Tight encoding. You should discuss this change with Constantin. I'm not sure I understand how this works. Can someone enlighten me as to how RFB extensions are registered and conflicts are avoided? If there is no official

RE: Extensions for fine-grained image quality control

2009-09-03 Thread James Weatherall
Hello again DRC, [snip] It enables a particular lossless mode whereby paletted encoding is used for low-color-depth tiles and uncompressed raw pixels are sent for high-color-depth tiles. This is used in TurboVNC 0.5 as a much faster (and generally lower bandwidth) alternative to Raw and

RE: Extensions for fine-grained image quality control

2009-09-03 Thread James Weatherall
Adam, [snip] AFAIK the Tight encoding is a mechanism to encapsulate other encodings thus you end with something like a protocol inside protocol (The Tight encoding already has many sub-encodings like FTP-like transfer related encodings and the JPEG encoding as you wrote above). I really

RE: Security levels

2009-08-26 Thread James Weatherall
Hi Mike, The VNC Personal Edition product supports separate admin, viewonly and default-access passwords. The VNC Enterprise Edition product has full integration with Windows users groups to provide fine-grained access-control. HTH, -- Wez @ RealVNC Ltd -Original Message From:

RE: VNC server not listening on port 5800, 5801, etc. - Cannot connect via http

2009-08-11 Thread James Weatherall
Hi Mike, Depending upon which version of VNC Server you're using, you may need to tell it where to find the VNC Viewer for Java files, otherwise it won't listen for HTTP connections, since it has nothing it can do with them. Regards, -- Wez @ RealVNC Ltd -Original Message- From:

RE: Address book problems

2009-08-04 Thread James Weatherall
Hi Sapient, That's a new one on me, I'm afraid! For VNC Enterprise Personal Edition products, you can report issues via http://www.realvnc.com/support.html and our tech-support team will be happy to help. Thanks, -- Wez @ RealVNC Ltd -Original Message- From:

RE: key mappings from OS X viewer to WinXP server

2009-08-04 Thread James Weatherall
Hi Vince, You can get technical support for the VNC Enterprise Edition product at http://www.realvnc.com/support.html, so if you'd like to report the issues you're having there then I'm sure our tech-support folks will be happy to help. Thanks, -- Wez @ RealVNC Ltd -Original

RE: Windows Vista / Windows 7

2009-07-24 Thread James Weatherall
Hi John, Both VNC Enterprise Edition and the cheaper Personal Edition should work with Windows 7. HTH, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list- boun...@realvnc.com] On Behalf Of John Aldrich Sent: 24 July 2009 13:47 To:

RE: Windows Vista / Windows 7

2009-07-24 Thread James Weatherall
Hi Paresh, I'm afraid that you've been misinformed. VNC Enterprise E4.5.0 and Personal P4.5.0 versions with Windows 7 RC. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list- boun...@realvnc.com] On Behalf Of paresh masani Sent:

RE:

2009-06-23 Thread James Weatherall
Ronen, VNC Viewers accept server specifications in the forms: 1. host:display/port 2. host::port (1) treats the number following the colon as a display number if it is in the range 0-99, and as a port otherwise. (2) always treats the number following the colons as a port. Regards, -- Wez @

RE: qemu/kvm virtualization support

2009-06-22 Thread James Weatherall
Farhan, The VNC Enterprise Edition E4.5 viewer is backwards compatible with software based on the RFB 3.x protocol, so it should work fine provided that the server in QEMU/KVM is RFB compatible. You can run VNC Viewer with the command-line: vncviewer.exe -console -log=*:stderr:100 to get

RE: Copy-Paste problems between Windows--Real VNC session

2009-06-12 Thread James Weatherall
Paresh, If the specific case you're having problems with is that clipboard-transfer sometimes stops working Windows-Other then that's most likely caused by some other application on the Windows system breaking the clipboard chain, in which case any applications registered later on in the chain

RE: Connection refused (10061)

2009-06-12 Thread James Weatherall
Ray, The definition of Windows error 10061 is Connection refused. It indicates that there *is* a computer on the IP address you connected to, but that it isn't running any service (VNC or otherwise) on the specified port. That most commonly means that VNC isn't running, or that the IP

RE: rfb.AuthFailureException error with RealVNC 4.4

2009-06-03 Thread James Weatherall
John, Check whether the Event Log is full, which will prevent the VNC Server from logging the authentication attempt, and cause it to be rejected. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list- boun...@realvnc.com] On Behalf

RE: Firefox + VNC links

2009-05-18 Thread James Weatherall
Andrew, It sounds like Firefox is passing the entire URI to vncviewer.exe, so that it will then try to connect to a host called vnc://whatever, rather than just to whatever. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list-

RE: Indirect connection works better

2009-05-14 Thread James Weatherall
Hi Philip, Some Wi-Fi routers have trouble handling large numbers of small network packets, such as are produced when moving the mouse around in the VNC session, and that in turn can upset the Windows TCP stack and lead to the sort of behaviour you're seeing. You can enable the Pointer event

RE: Indirect connection works better

2009-05-14 Thread James Weatherall
to understand what the difference might be. Philip Herlihy -Original Message- From: vnc-list-boun...@realvnc.com [mailto:vnc-list- boun...@realvnc.com] On Behalf Of James Weatherall Sent: 14 May 2009 16:21 To: 'Philip Herlihy'; vnc-list@realvnc.com Subject: RE: Indirect connection

RE: Unable to connect to VNC

2009-04-15 Thread James Weatherall
Roberto, Ah, OK, that's a different message from the one you mentioned below. Host has closed session is not something that standard VNC viewers will report, but it sounds like the viewer on your phone is connecting but then the connection is being dropped. I'd recommend the following: 1.

RE: Disable Local Screen when logged on remotely?

2009-04-11 Thread James Weatherall
Hi Justin, If you upgrade to E4.4.x then you'll find Blank Screen under the Privacy section of the Desktop options tab. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Justin DeSantis Sent: 10 April

RE: problem with viewing pc movies over VNC

2009-04-11 Thread James Weatherall
Peter, It sounds like your video app may be using video overlays. Some apps provide an option to choose whether to use video overlay rendering or VMR7 or VMR9 - Windows Media Player, for example, has an option allowing you to prevent it from using overlays. If you disable overlays then the

RE: Performance issue on W2K3

2009-04-11 Thread James Weatherall
Alan, I'm not sure what you mean by whether I use RealVNC or WinVNC - WinVNC is the server part of the VNC system, which is produced by RealVNC Ltd. Are you referring to some other VNC-based server, perhaps? You state that performance degrades massively - can you clarify whether the server

RE: Hosts=+ command line switch not working

2009-04-11 Thread James Weatherall
Darren, Perhaps you need to place the Hosts option in quotes, since it contains slashes? -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Darren Skinner Sent: 08 April 2009 12:15 To: vnc-list@realvnc.com

RE: Hosts=+ command line switch not working

2009-04-11 Thread James Weatherall
Darren, Also bear in mind that the format is ip-address/mask, not ip-address/subnet! Cheers, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Darren Skinner Sent: 08 April 2009 12:15 To:

RE: Permissions to Change Password in 4.1.3

2009-04-11 Thread James Weatherall
Brandon, I'm afraid that the VNC Server is specifically designed to only be configurable by Administrators for Service-Mode. If run in User-Mode then the user has complete control over the server configuration, however. Regards, -- Wez @ RealVNC Ltd -Original Message- From:

RE: vnc and openoffice impress

2009-04-11 Thread James Weatherall
Daniel, You might want to report the issue to the OpenOffice guys, with a copy of the crash output, so they can look into the problem. We're not aware of any issue with that might trigger a crash in OpenOffice. Regards, -- Wez @ RealVNC Ltd -Original Message- From:

RE: Unable to connect to VNC

2009-04-11 Thread James Weatherall
Roberto, What do you mean by I no longer can? Is there an error message you're getting, or some specific behaviour you're seeing? Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Roberto Meza Sent:

RE: Connecting to VNC before loggin on

2009-03-31 Thread James Weatherall
Claudio, FYI, this is not true of VNC 4 series servers. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Claudio Coletta Sent: 28 March 2009 05:52 To: Pascal Rottier Cc: vnc-list@realvnc.com

RE: Connecting to VNC before loggin on

2009-03-31 Thread James Weatherall
Pascal, You should check that VNC Server is correctly installed as a system service, running under the LocalSystem account and set to Automatic startup. If all those are the case then it may be that third-party firewall software is causing problems. It can also be the case that Windows takes a

RE: Waiting for server to send version string... failed: (111, 'Connection refused')

2009-03-26 Thread James Weatherall
Dean, Connection Refused means that the test page received a response from your computer indicating that no program was accepting connections on the RFB port (5900). This can mean that it's actually connecting to the wrong computer, or that the VNC Server is not in fact running on the target

RE: not accepting conections

2009-03-26 Thread James Weatherall
Garth, Not accepting connections means exactly that! The two most likely causes of this status are 1) your server is configured not to accept connections, and 2) it is configured to accept connections, but something else is already using the port number that it was configured to use. You can

RE: XP 'Blank' Screensaver Connection Drop...

2009-03-20 Thread James Weatherall
Peter, It sounds like the machine is actually powering down the display hardware, in which case VNC cannot pull pixel data back from it. The latest VNC Enterprise Personal Edition servers include code to explicitly request that display hardware be powered back on, so you might try using one of

RE: How to prevent colour level from going up?

2009-03-20 Thread James Weatherall
the config to a VNC file, and re-open the connection by double-clicking the VNC file. But the Colour Level is still set back to high after a few seconds, and then due to the pulse problem I mentioned before, VNC connection is very slow. On Wed, Mar 18, 2009 at 5:09 PM, James Weatherall j

RE: key repeat at slow connections

2009-03-18 Thread James Weatherall
Jean, Changing the client-side repeat preferences won't help - erroneous key repeats occur when a network delays causes the key-up event to be received by the server a long time after the key-down. If the server performs key-repeat itself then this will result in applications seeing key-repeats.

RE: How to prevent colour level from going up?

2009-03-18 Thread James Weatherall
if you select Auto Select the Color level will be reverted to what viewer decides every time. This makes not graying out Color Level pointless. Regards, Alex James Weatherall wrote: Hi Alex, The feature of increasing the colour-level automatically when Auto- Select is enabled

RE: change vnc

2009-03-13 Thread James Weatherall
Hi Donna, It sounds like you're using a rather old version of VNC Server. VNC 4 series servers have more suitable wording for that function. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Perchase,

RE: x0vncserver start-up error - Address already in use (98)

2009-03-12 Thread James Weatherall
Drew, If the X server itself is configured to be accessible via VNC using the vnc.so module then you don't need to run the x0vncserver as well. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Drew

RE: Sporadic crash with VNC Viewer 4.4.3 on Mac OS X 10.5.6

2009-03-11 Thread James Weatherall
To: james.weather...@realvnc.com Cc: vnc-list@realvnc.com Subject: Re: Sporadic crash with VNC Viewer 4.4.3 on Mac OS X 10.5.6 The VNC Viewer application running on the MacBook Pro crashes entirely and needs to be restarted. On Tue, Mar 10, 2009 at 8:34 AM, James Weatherall j...@realvnc.com

RE: Sporadic crash with VNC Viewer 4.4.3 on Mac OS X 10.5.6

2009-03-10 Thread James Weatherall
, 2009 at 12:39 PM, James Weatherall j...@realvnc.com wrote: Do you have details of the VNC Server version platform that you are connecting to when you hit these problems? -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com

RE: vncviewer on thumb drive for Mac OS X

2009-03-09 Thread James Weatherall
Mike, localhost:25901:1 isn't a valid VNC Server description - you need to drop the trailing :1 in this case. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Mike Miller Sent: 06 March 2009 00:03

RE: vncviewer on thumb drive for Mac OS X

2009-03-09 Thread James Weatherall
- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Mike Miller Sent: 09 March 2009 15:24 To: 'VNC List' Subject: RE: vncviewer on thumb drive for Mac OS X On Mon, 9 Mar 2009, James Weatherall wrote: localhost:25901:1 isn't a valid VNC Server description

RE: Sporadic crash with VNC Viewer 4.4.3 on Mac OS X 10.5.6

2009-03-09 Thread James Weatherall
Do you have details of the VNC Server version platform that you are connecting to when you hit these problems? -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Bug Hunter Sent: 09 March 2009 14:35 To:

RE: stopping VNC through commad line

2009-03-09 Thread James Weatherall
Krisp, The winvnc4 -stop option only affects the VNC Service-Mode Server, not User-Mode instances. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of krisp s Sent: 08 March 2009 07:35 To:

RE: The Connection Closed Unexpectedly

2009-02-25 Thread James Weatherall
TCF, The connection closed unexpectedly means that the server closed the connection when the viewer wasn't expecting it to - why that happened will normally be logged at the server. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com

RE: logging

2009-02-24 Thread James Weatherall
Russell, You configure VNC Server only to report errors to the Event Log with *:eventlog:0. The default destination for the file logger is C:\temp. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of

RE: VNC Server doesn't work on same machine as Microsoft Virtual Server

2009-02-23 Thread James Weatherall
Chris, Microsoft Virtual Server uses the RFB port (and even claims to be an RFB server, if I remember correctly, hence the protocol issue you'll have seen...) so you'll need to run VNC server on a different port on that machine. Cheers, -- Wez @ RealVNC Ltd -Original Message- From:

RE: 64 bit?

2009-02-16 Thread James Weatherall
Hi James, The 32-bit VNC Free Edition server should run in User-Mode under Windows Vista 64-bit, I think. The Windows Application Event Log should contain an error from WinVNC4 indicating the nature of the problem. Regards, -- Wez @ RealVNC Ltd -Original Message- From:

RE: Screen updates go slow after 2 weeks

2009-02-16 Thread James Weatherall
Steve, Have you checked the memory usage of the server when it gets into this state? It's also worth checking the Windows event logs to see if there are any tell-tale errors from core OS components or drivers around the time the problem occurs. Finally, you can also check the number of handles

RE: VNC with Verizon FIOS router ActionTec, argghhh.

2009-02-16 Thread James Weatherall
Ray, What is the error you're getting from the test page? Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Ray Miller(M) Sent: 14 February 2009 00:17 To: vnc-list@realvnc.com Subject: VNC with

RE: connection dropped under certain user in XP

2009-02-05 Thread James Weatherall
Mark, The current VNC Free Edition release does not support Windows XP Fast User Switching (i.e. logging on as a second user without logging off the existing user)/ Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com]

RE: Windows 7 Beta

2009-01-28 Thread James Weatherall
- From: James Weatherall [mailto:j...@realvnc.com] Sent: Tuesday, January 27, 2009 1:46 PM To: 'Tim Morton'; VNC-List@realvnc.com Subject: RE: Windows 7 Beta Hi Tim, You'll only see that with Windows 7 Beta on x64, which doesn't seem to supportthe registry reflection feature of Windows Vista

RE: Windows 7 Beta

2009-01-27 Thread James Weatherall
Hi Tim, You'll only see that with Windows 7 Beta on x64, which doesn't seem to supportthe registry reflection feature of Windows Vista on x64. The next release will work around this. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com

RE: VNC 1.4.3 remote problem 10054

2009-01-15 Thread James Weatherall
: -Original Message- From: James Weatherall [mailto:j...@realvnc.com] Sent: Wednesday, January 14, 2009 11:58 AM To: 'Bill Schlossberg'; vnc-list@realvnc.com Cc: r...@optonline.net Subject: RE: VNC 1.4.3 remote problem 10054 Bill, VNC Free Edition is not compatible with Remote Desktop

RE: VNC 1.4.3 remote problem 10054

2009-01-14 Thread James Weatherall
Bill, VNC Free Edition is not compatible with Remote Desktop nor Fast User Switching, in general - once you've used either on a server computer you won't in general be able to access it via VNC Free Edition, because of the way RD FUS affect the console session. If you don't use RD or FUS then

RE: Network delays, hanging

2009-01-13 Thread James Weatherall
Hi Philip, In that case I'd recommend setting the Rate limit pointer-events option in the VNC Viewer's Inputs tab - this causes significantly fewer pointer events to be sent to the server, resulting in fewer small network packets through the Wi-Fi router, which is what tends to lead to problems.

RE: VNC don't work with Norton 360

2009-01-13 Thread James Weatherall
Hi Linda, Normally it's sufficient to open up port 5900, which the VNC Enterprise Personal Edition servers can do automatically for Windows Firewall compatible firewalls, if required. You can find more information on firewall router configuration at http://www.realvnc.com/portforward.html.

RE: 'pass special keys directly to server' not supported in Linux

2009-01-13 Thread James Weatherall
in Linux Hi Yes it is, but I want it capture ALT+TAB even in window mode. Is it possible to do it? Bruce -Original Message- From: James Weatherall [mailto:j...@realvnc.com] Sent: 2009e941f12f% 19:19 To: 'bruce'; vnc-list@realvnc.com Subject: RE: 'pass special keys

RE: 'pass special keys directly to server' not supported in Linux

2009-01-12 Thread James Weatherall
Hi Bruce, I believe that the VNC Viewer for Unix should have the behaviour you are looking for when running in full-screen mode. Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of bruce Sent: 10

RE: Error message 10013

2009-01-12 Thread James Weatherall
Hi David, What are you doing when you get this error? Regards, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of David Elliott Sent: 07 January 2009 02:35 To: vnc-list@realvnc.com Subject: Error message

RE: Network delays, hanging

2009-01-12 Thread James Weatherall
Hi Philip, Is the problem server system attached to the Internet via a wi-fi connection, by any chance? Cheers, -- Wez @ RealVNC Ltd -Original Message- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Philip Herlihy Sent: 12 January 2009 12:29 To:

RE: VNC on EEE pc 901

2009-01-07 Thread James Weatherall
Hi Brian, The VNC Viewer runs stand-alone, so you should be able to simply download the VNC Viewer executable to the device. If you're using the VNC Enterprise Edition then there's now a .deb package, which should install on Xandros, too, I think. Regards, -- Wez @ RealVNC Ltd -Original

RE: [Ask] Password protecting VNC Server (local)

2008-11-21 Thread James Weatherall
Heo, Please submit support enquiries via http://www.realvnc.com/support.html and one of our technical team will be happy to help. Bear in mind that once you've provided Administrator rights to other users on a computer, they have complete access to anything on that computer, if they want.

RE: help re file transfer

2008-11-21 Thread James Weatherall
Mike, Slightly off the topic of your questions, but FYI - the VNC Personal and Enterprise Editions both provide full in-built encryption and file-transfer support, amongst other enhancements over the current VNC Free Edition, and are of course fully cross-platform. And yes, all of our VNC

RE: ipv6 address

2008-11-13 Thread James Weatherall
Hi Jonh, The address portion of the Server specification may be enclosed in square brackets in IPv6-capable VNC Viewers, to allow IPv6 addresses to be passed to them. DNS names resolving to IPv6 addresses do not need to be escaped in this way, however. Regards, -- Wez @ RealVNC Ltd

RE: Ubuntu Xvnc packages -- libwrap? access to :0?

2008-11-11 Thread James Weatherall
Hi Mike, [snip] The other thing I'm interested in is remote access to display :0 through Xvnc. I believe that years ago we could not access :0 and had to use :1 or :2, or whatever, instead. I hear that today it is possible to access :0, so I'd like to do that on my Ubuntu machine.

RE: vncserver works when started as user, but not as root.

2008-11-10 Thread James Weatherall
Kenan, The difference between the two cases isn't just the user you're running the desktop as, but also the method you're using to invoke the vncserver command, and the command-line you're giving it. I'd therefore suggest: 1. Testing whether vncserver :1 works for root, e.g. sudo vncserver :1

RE: Prompting local user

2008-11-10 Thread James Weatherall
. Thanks, Paresh On Mon, Nov 10, 2008 at 7:31 PM, James Weatherall [EMAIL PROTECTED] wrote: Hi Paresh, Please refer to the documentation available at http://www.realvnc.com/products/enterprise for details on configuring VNC Enterprise Edition. If you have further questions then you can submit VNC

RE: vncserver works when started as user, but not as root.

2008-11-10 Thread James Weatherall
Robin, [snip] I'd say the problem is that you've specifically told the VNC server not to listen for TCP connections (-nolisten tcp), and the -localhost will probably also cause issues. This setup is for using alongside a secure tunnel (e.g. ssh) which you're not currently using. FYI, the

RE: Prompting local user

2008-11-10 Thread James Weatherall
Paresh, It sounds like the user connecting to the server has Full Access, which includes the right to connect without the local user being prompted. Default Access (or less) will cause the local user to be prompted. Regards, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL

RE: vncserver works when started as user, but not as root.

2008-11-10 Thread James Weatherall
Kenan, Actually, looking at the netstat output you included, Robin isn't far off the mark - your VNC server is actually working fine, but probably not in the way you intend! It's listening for VNC connections from localhost on port 5901 (because you specified -localhost on the service

RE: Problems viewing OS X desktop from Linux

2008-11-03 Thread James Weatherall
Hi Phil, Unfortunately the Apple Remote Desktop product isn't fully VNC compatible. There are some ports of the standard VNC system to Mac OS X, I believe, or you might try the VNC Enterprise Edition Server for Mac OS X. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL

RE: I'm new at this

2008-10-31 Thread James Weatherall
Hi Jason, You can find some tips on configuring VNC linked from our FAQ (http://www.realvnc.com/support/faq.html). Alternatively, if you have a VNC Enterprise or Personal Edition server then you can submit a support request via http://www.realvnc.com/support Cheers, -- Wez @ RealVNC Ltd

RE: Does realvnc really support LDAP auth?

2008-10-30 Thread James Weatherall
Hi Ryan, To ensure a timely response to questions regarding VNC Enterprise Edition, please submit support requests via http://www.realvnc.com/support.html VNC Enterprise Edition supports authentication via PAM, which in turn may be configured to authenticate users using LDAP. If you have

RE: TK/TCL problem with Xvnc

2008-10-23 Thread James Weatherall
Manoj, Which version of Xvnc are you seeing problems with? What is it that the TK/TCL application does? Thanks, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Manoj Kumar BHARDWAJ Sent: 23 October 2008 06:59 To: [EMAIL

RE: Can not use multiple applications in VNC viewer

2008-10-14 Thread James Weatherall
-Original Message- From: The Pious [mailto:[EMAIL PROTECTED] Sent: 13 October 2008 20:27 To: James Weatherall Subject: RE: Can not use multiple applications in VNC viewer Hi James, Thanks a lot, but I have already tried different window-managers (gnome-session, startkde etc.) but I

RE: Can not use multiple applications in VNC viewer

2008-10-13 Thread James Weatherall
Mustafa, From what you've described, it sounds like you don't have an X11 window-manager running. You can edit the ~/.vnc/xstartup file, find the line that tries to run twm and replace that with something more suitable, e.g. gnome-session or start-kde, depending upon the window manager you'd

RE: connection to XXX:90 refused by server and No protocol specified from Xlib

2008-10-13 Thread James Weatherall
Paresh, I believe you'll see this error if your X client fails to authenticate to the server, e.g. if it does not have the appropriate magic cookie. The errors below are to do with the X11 protocol, not specific to VNC. Regards, -- Wez @ RealVNC Ltd -Original Message- From:

RE: Does VNC server requires X11 installed and started on the server

2008-10-08 Thread James Weatherall
Hi Sandro, Yes, you will need to install the X11 system for AIX in order for VNC Enterprise Edition to work correctly. You don't need to actually have a console X11 server running on the AIX box in order for VNC to operate, however, so you don't want to run xinit, but instead vncserver, which

RE: Xvnc Consuming a lot of memory

2008-10-07 Thread James Weatherall
Manoj, I'm sorry, but we'd need to know more about the applications you're using on the problem desktops to be able to advise. Regards, -- Wez @ RealVNC Ltd -Original Message- From: Manoj Kumar BHARDWAJ [mailto:[EMAIL PROTECTED] Sent: 07 October 2008 08:00 To: 'James Weatherall

RE: Xvnc Consuming a lot of memory

2008-10-06 Thread James Weatherall
Manoj, The X server architecture, against which the Xvnc server is built, allows applications to allocate X server resources, which will persist if the problem application doesn't clean them up or exit. The most common culprits for this have historically been web browsers, which cache large

RE: why does my mcafee total protection now kills vnc since last week

2008-09-25 Thread James Weatherall
Hi Chris Bob, I'm told that this was a mistake on McAfee's part, which should be resolved in the latest DAT files. If you're continuing to have problems with McAfee removing VNC files then please contact them and I'm sure they will be happy to help. Regards, -- Wez @ RealVNC Ltd

RE: kerberised VNC

2008-09-15 Thread James Weatherall
@ RealVNC Ltd -Original Message- From: paresh masani [mailto:[EMAIL PROTECTED] Sent: 15 September 2008 11:07 To: James Weatherall Cc: Suruchi singla; vnc-list@realvnc.com Subject: Re: kerberised VNC James, Thats great. I did not know this. Could you please point me from

RE: Mac VNC, send and recieve files on toolbar is greyed out

2008-09-12 Thread James Weatherall
Hi Andy, Are you sure the server you're connecting to is also running VNC Enterprise Edition? Cheers, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy L Sent: 12 September 2008 14:50 To: vnc-list@realvnc.com Subject: Mac

RE: osx viewer + fedora vnc server

2008-09-12 Thread James Weatherall
Hi Tim, Yuk - sounds like the viewer's getting itself tied in a knot. Are the servers standard VNC Enterprise Edition builds? If possible, please report the problem via http://www.realvnc.com/support.html, and our engineering team will look into it. Cheers, -- Wez @ RealVNC Ltd

RE: VNC idle session becomes unresponsive

2008-09-09 Thread James Weatherall
Chris, Sounds like a TCP issue, possibly with the public IP address of one or other system changing unexpectedly, without the router notifying the viewer computer that it's connection had to be dropped, for example. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL

RE: Not accepting connections?

2008-09-04 Thread James Weatherall
Peter, The most likely cause is that there is a Service-Mode server running on the system, using port 5900, so that the User-Mode server can't use that port. Service-Mode in VNC Free Edition doesn't currently work with Windows Vista, so you'll want to either upgrade to VNC Enterprise/Personal

RE: Not accepting connections?

2008-09-04 Thread James Weatherall
]; 'paresh masani'; James Weatherall Cc: vnc-list@realvnc.com Subject: RE: Not accepting connections? OK, how do I get the service mode out of there? Peter --- On Thu, 9/4/08, James Weatherall [EMAIL PROTECTED] wrote: From: James Weatherall [EMAIL PROTECTED] Subject: RE

RE: vncserver on Fedora 9 cannot create 8 bit TrueColor session

2008-07-29 Thread James Weatherall
mode, or than 8-bit PseudoColor? Regards, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ashish Yadav Sent: 26 July 2008 05:35 To: James Weatherall; vnc-list@realvnc.com Subject: Re: vncserver on Fedora 9 cannot create 8 bit

RE: vncserver on Fedora 9 cannot create 8 bit TrueColor session

2008-07-29 Thread James Weatherall
Message- From: Ashish Yadav [mailto:[EMAIL PROTECTED] Sent: 29 July 2008 11:58 To: James Weatherall; vnc-list@realvnc.com Subject: Re: vncserver on Fedora 9 cannot create 8 bit TrueColor session On Tue, Jul 29, 2008 at 3:02 PM, James Weatherall [EMAIL PROTECTED] wrote: Hi Ashish

RE: vncserver on Fedora 9 cannot create 8 bit TrueColor session

2008-07-25 Thread James Weatherall
Hi Ashish, Yes, it will - BGR233 can't express greys, since it has uneven numbers of bits for each colour component. Why do you want to use 8-bit TrueColor anyway? I'm actually a little surprised that any modern X applications even work with that format. Cheers, -- Wez @ RealVNC Ltd

RE: VNC server will not listen on interface that has been added after VNC Service started

2008-07-14 Thread James Weatherall
Paresh, Are you sure that the details you've given below are correct? According to what you've specified you have: Machine X: WiredIP 148.88.162.134, netmask 255.255.252.0 = subnet 148.88.160.0 Wireless IP 148.88.163.239, netmask 255.255.192.0 = subnet 148.88.128.0 Machine Y: WiredIP

RE: 24-bit color support to Xvnc

2008-06-26 Thread James Weatherall
an alpha channel. Cheers, -- Wez @ RealVNC Ltd -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of paresh masani Sent: 26 June 2008 12:22 To: James Weatherall Cc: Corne Beerse; vnc-list@realvnc.com Subject: Re: 24-bit color support to Xvnc

RE: 24-bit color support to Xvnc

2008-06-20 Thread James Weatherall
the depth. -Original Message- From: paresh masani [mailto:[EMAIL PROTECTED] Sent: 20 June 2008 09:18 To: James Weatherall Cc: Corne Beerse; vnc-list@realvnc.com Subject: Re: 24-bit color support to Xvnc Yes James...I have set the screen resoulution to Higesh-32 bit color

RE: Heavy traffic machine - second ethernet port?

2008-06-20 Thread James Weatherall
Brian, Unless the polling application running on the machine is very aggressive, I'm surprised that it affects VNC in the way you describe - are you sure the problem isn't to do with update capture performance or CPU load rather than network throughput? You could download a free trial of VNC

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