On Sun, 20 Dec 2015 22:01:01 +0000 Rory O'Farrell <ofarr...@iol.ie> wrote:
> On Sun, 20 Dec 2015 15:20:25 -0500 > Linda Hull <chalcedony6...@gmail.com> wrote: > > > I have the same problem but it's not going away. > > > > In Windows 7 and OpenOffice 4.1.1. > > > > > > My laptop has been shutting itself down due to overheating. I want to open > > my OpenOffice files, however - I've clicked on 'open office writer' - and > > it gives me the Recovery screen, but it struggles to open things and > > freezes. Then I've used Task Manager, and tried to open it again, three > > times now, and it's still locking up, with the white screen. > > > > Got ideas? > > > > Linda > > > > If your laptop has been shutting down unexpectedly there are possibly > left-over OpenOffice processes running; these can remain even after a > computer restart. So start up TaskManager and kill any soffice (note: > soffice, with a leading 's') > processes shown as running on TaskManager's Processes tab. I'm at the end of my day, so am fatigued. I forgot to say how to start TaskManager - use Ctrl Shift Esc. Rory > Then, because the OpenOffice user profile may be damaged, continue by > deleting or renaming your OpenOffice User profile. As you are using Windows > do this by: > Close OpenOffice and the Quickstarter. Open File Explorer. Copy and paste > %appdata%\OpenOffice\4 in the File Explorer Address Bar and press Enter. > Rename the "user" folder. Start OpenOffice. > > > > -- > Rory O'Farrell <ofarr...@iol.ie> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > > -- Rory O'Farrell <ofarr...@iol.ie> --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
