That got it! Thank you very much! Linda
On Sun, Dec 20, 2015 at 5:06 PM, Rory O'Farrell <ofarr...@iol.ie> wrote: > On Sun, 20 Dec 2015 22:01:01 +0000 > Rory O'Farrell <ofarr...@iol.ie> wrote: > > > On Sun, 20 Dec 2015 15:20:25 -0500 > > Linda Hull <chalcedony6...@gmail.com> wrote: > > > > > I have the same problem but it's not going away. > > > > > > In Windows 7 and OpenOffice 4.1.1. > > > > > > > > > My laptop has been shutting itself down due to overheating. I want to > open > > > my OpenOffice files, however - I've clicked on 'open office writer' - > and > > > it gives me the Recovery screen, but it struggles to open things and > > > freezes. Then I've used Task Manager, and tried to open it again, > three > > > times now, and it's still locking up, with the white screen. > > > > > > Got ideas? > > > > > > Linda > > > > > > > If your laptop has been shutting down unexpectedly there are possibly > left-over OpenOffice processes running; these can remain even after a > computer restart. So start up TaskManager and kill any soffice (note: > soffice, with a leading 's') > > processes shown as running on TaskManager's Processes tab. > > I'm at the end of my day, so am fatigued. I forgot to say how to start > TaskManager - use Ctrl Shift Esc. > > Rory > > > Then, because the OpenOffice user profile may be damaged, continue by > deleting or renaming your OpenOffice User profile. As you are using > Windows do this by: > > Close OpenOffice and the Quickstarter. Open File Explorer. Copy and > paste %appdata%\OpenOffice\4 in the File Explorer Address Bar and press > Enter. Rename the "user" folder. Start OpenOffice. > > > > > > > > -- > > Rory O'Farrell <ofarr...@iol.ie> > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > > For additional commands, e-mail: users-h...@openoffice.apache.org > > > > > > > -- > Rory O'Farrell <ofarr...@iol.ie> >
