> Does 4D realize that *officially* ignoring their customers isn't exactly an > example of great customer service.
I am not ignoring customers; I am responding. I am directing people in the right direction, the direction of the official channels... My intent is to help the customers get better results by explaining what the official channels for reporting things are. Official requests for help/answers should be filed through taow.4d.com Official feature requests should be filed through forums.4d.com Official bug reports go on the forums.4d.com but partners can get additional help via taow.4d.com I will say it again, the iNUG is not an official channel for reporting issue, bugs, or feature requests. This has been said over and over for years, nothing has changed. > This whole business that somehow it's our fault that we're not "doing it > right" just doesn't sell. I mean, 4D can say that - but how many people does > it convince? I doubt it's more than a handful, if even that. I am sorry if me redirecting people to the forums is interpreted as saying "your doing it wrong" - I am trying to help the community get better results by telling them the appropriate place to make such a request (in case you missed it, the forums is the appropriate place). > The only obvious interpretation is that 4D doesn't want to be bothered with > feature requests and bug reports (even on the Forums, frankly). The feature request forums is visible to the public, you do not even need to login to view it. Having the feature request forums visible to the public adds a layer of transparency to the process because now everyone can see the discussion regarding the requests. Logged in users can reply and help refine the request by adding their viewpoint or interpretation of how it could be made better. In addition to this, everything is logged to a database (not in a mailbox). I don’t see how this leads someone to think 4D doesn’t want to be bothered with the requests. In fact, we do want to see the requests - we want to see them so badly that we have a dedicated place for them to be posted. Please us it. -Tim ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
