Bob I think you customer is running an older version of Java, which unfortunately has a security hole in it. I think you need to run the Hijackthis program and post this to one of the dedicated forums to ensure that the system is not infected.
Paris --- In [email protected], "Bob OHara" <[EMAIL PROTECTED]> wrote: > > I work in tech support for an ISP and a customer is getting this error > when trying to browse with IE6 Windows XP. Does this indicate > corruption in the Java itself or Internet Explorer; would reinstalling > Java fix it or?? > > An unexpected exception has been detected in native code outside the VM. > Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred > at PC=0x6C97ADC > Function=ZIP_GetNextEntry+0x67 > Library=C:\PROGRA~1\Java\J2RE14~1.2\bin\zip.dll > > Current Java thread: > at java.util.zip.ZipFile.read(Native Method) > at java.util.zip.ZipFile.access$1000(Unknown Source) > at java.util.zip.ZipFile$ZipFileInputStream.read(Unknown Source) > - locked <0x109ab8d8> (a sun.plugin.cache.CachedJarFile) > at java.util.zip.ZipFile$1.fill(Unknown Source) > at java.util.zip.InflaterInputStream.read(Unknown Source) > at java.io.BufferedInputStream.fill(Unknown Source) > at java.io.BufferedInputStream.read1(Unknown Source) > at java.io.BufferedInputStream.read(Unknown Source) > - locked <0x10d03070> (a java.io.BufferedInputStream) > at sun.awt.image.JPEGImageDecoder.readImage(Native Method) > at sun.awt.image.JPEGImageDecoder.produceImage(Unknown Source) > at sun.awt.image.InputStreamImageSource.doFetch(Unknown Source) > at sun.awt.image.ImageFetcher.fetchloop(Unknown Source) > at sun.awt.image.ImageFetcher.run(Unknown Source) > > Dynamic libraries: > 0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe > 0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll > 0x7C800000 - 0x7C8F4000 C:\WINDOWS\system32\kernel32.dll > 0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll > 0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll > 0x77F10000 - 0x77F57000 C:\WINDOWS\system32\GDI32.dll > 0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll > 0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll > 0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll > 0x77760000 - 0x778CE000 C:\WINDOWS\system32\SHDOCVW.dll > 0x77A80000 - 0x77B14000 C:\WINDOWS\system32\CRYPT32.dll > 0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll > 0x754D0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll > 0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll > 0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\IMAGEHLP.dll > 0x77120000 - 0x771AC000 C:\WINDOWS\system32\OLEAUT32.dll > 0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll > 0x5B860000 - 0x5B8B4000 C:\WINDOWS\system32\NETAPI32.dll > 0x771B0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll > 0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll > 0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll > 0x773D0000 - 0x774D2000 > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common- Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll > 0x7C9C0000 - 0x7D1D5000 C:\WINDOWS\system32\SHELL32.dll > 0x5D090000 - 0x5D127000 C:\WINDOWS\system32\comctl32.dll > 0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\uxtheme.dll > 0x75F80000 - 0x7607D000 C:\WINDOWS\system32\BROWSEUI.dll > 0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll > 0x77B40000 - 0x77B62000 C:\WINDOWS\system32\appHelp.dll > 0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL > 0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll > 0x77260000 - 0x77300000 C:\WINDOWS\system32\urlmon.dll > 0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll > 0x77A20000 - 0x77A74000 C:\WINDOWS\System32\cscui.dll > 0x76600000 - 0x7661D000 C:\WINDOWS\System32\CSCDLL.dll > 0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll > 0x68000000 - 0x68051000 C:\Program > Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll > 0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\WSOCK32.dll > 0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll > 0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll > 0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll > 0x5CD70000 - 0x5CD77000 C:\WINDOWS\system32\serwvdrv.dll > 0x5B0A0000 - 0x5B0A7000 C:\WINDOWS\system32\umdmxfrm.dll > 0x01590000 - 0x01665000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll > 0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\olepro32.dll > 0x01780000 - 0x01808000 C:\WINDOWS\system32\shdoclc.dll > 0x01810000 - 0x01AD5000 C:\WINDOWS\system32\xpsp2res.dll > 0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\mlang.dll > 0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll > 0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll > 0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll > 0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.DLL > 0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll > 0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll > 0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll > 0x77C70000 - 0x77C93000 C:\WINDOWS\system32\msv1_0.dll > 0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll > 0x769C0000 - 0x76A73000 C:\WINDOWS\system32\USERENV.dll > 0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll > 0x745E0000 - 0x748A6000 C:\WINDOWS\system32\msi.dll > 0x75E90000 - 0x75F40000 C:\WINDOWS\system32\SXS.DLL > 0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll > 0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll > 0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll > 0x7DC30000 - 0x7DF1F000 C:\WINDOWS\System32\mshtml.dll > 0x01B40000 - 0x01B67000 C:\WINDOWS\System32\msls31.dll > 0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL > 0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll > 0x028B0000 - 0x028DA000 C:\WINDOWS\System32\msimtf.dll > 0x028E0000 - 0x0292B000 C:\WINDOWS\System32\MSCTF.dll > 0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.DLL > 0x75C50000 - 0x75CBE000 c:\windows\system32\jscript.dll > 0x66000000 - 0x6601F000 C:\Program > Files\Yahoo!\Companion\Installs\cpn3\pubmod.dll > 0x65000000 - 0x6502B000 C:\Program > Files\Yahoo!\Companion\Installs\cpn3\ypubc.dll > 0x66E50000 - 0x66E90000 C:\WINDOWS\System32\iepeers.dll > 0x73000000 - 0x73026000 C:\WINDOWS\System32\WINSPOOL.DRV > 0x73300000 - 0x73367000 c:\windows\system32\vbscript.dll > 0x73DD0000 - 0x73ECE000 c:\windows\system32\MFC42.DLL > 0x30000000 - 0x30222000 C:\WINDOWS\system32 \Macromed\Flash\Flash8.ocx > 0x763B0000 - 0x763F9000 C:\WINDOWS\system32\comdlg32.dll > 0x72D20000 - 0x72D29000 C:\WINDOWS\system32\wdmaud.drv > 0x72D10000 - 0x72D18000 C:\WINDOWS\system32\msacm32.drv > 0x77BE0000 - 0x77BF5000 C:\WINDOWS\system32\MSACM32.dll > 0x77BD0000 - 0x77BD7000 C:\WINDOWS\system32\midimap.dll > 0x6D430000 - 0x6D43A000 C:\WINDOWS\System32\ddrawex.dll > 0x73760000 - 0x737A9000 C:\WINDOWS\System32\DDRAW.dll > 0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll > 0x76200000 - 0x76271000 C:\WINDOWS\System32\mshtmled.dll > 0x69B10000 - 0x69C3E000 C:\WINDOWS\System32\msxml4.dll > 0x6BDD0000 - 0x6BE06000 C:\WINDOWS\System32\dxtrans.dll > 0x76B20000 - 0x76B31000 C:\WINDOWS\System32\ATL.DLL > 0x6BE10000 - 0x6BE6A000 C:\WINDOWS\System32\dxtmsft.dll > 0x69000000 - 0x6900E000 C:\WINDOWS\system32 \Macromed\Common\SwSupport.dll > 0x71D40000 - 0x71D5C000 C:\WINDOWS\System32\actxprxy.dll > 0x6CC60000 - 0x6CC6B000 C:\WINDOWS\System32\dispex.dll > 0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2 \bin\npjpi142.dll > 0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2 \bin\jpiexp32.dll > 0x6D380000 - 0x6D397000 C:\Program Files\Java\j2re1.4.2 \bin\jpishare.dll > 0x08000000 - 0x08136000 C:\PROGRA~1\Java\J2RE14~1.2 \bin\client\jvm.dll > 0x10000000 - 0x10007000 C:\PROGRA~1\Java\J2RE14~1.2 \bin\hpi.dll > 0x06B20000 - 0x06B2E000 C:\PROGRA~1\Java\J2RE14~1.2 \bin\verify.dll > 0x06C70000 - 0x06C88000 C:\PROGRA~1\Java\J2RE14~1.2 \bin\java.dll > 0x06C90000 - 0x06C9D000 C:\PROGRA~1\Java\J2RE14~1.2 \bin\zip.dll > 0x07DA0000 - 0x07EAA000 C:\Program Files\Java\j2re1.4.2 \bin\awt.dll > 0x07EB0000 - 0x07F00000 C:\Program > Files\Java\j2re1.4.2\bin\fontmanager.dll > 0x73940000 - 0x73A10000 C:\WINDOWS\system32\D3DIM700.DLL > 0x6D2F0000 - 0x6D304000 C:\Program Files\Java\j2re1.4.2 \bin\jpicom32.dll > 0x07290000 - 0x0729F000 C:\Program Files\Java\j2re1.4.2 \bin\net.dll > 0x0A740000 - 0x0A762000 C:\Program Files\Java\j2re1.4.2 \bin\dcpr.dll > 0x06660000 - 0x06683000 C:\Program Files\Java\j2re1.4.2 \bin\jsound.dll > 0x06690000 - 0x066AE000 C:\Program Files\Java\j2re1.4.2 \bin\jpeg.dll > 0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll > > Heap at VM Abort: > Heap > def new generation total 1088K, used 211K [0x10010000, 0x10130000, > 0x10770000) > eden space 1024K, 18% used [0x10010000, 0x100406f0, 0x10110000) > from space 64K, 27% used [0x10110000, 0x10114638, 0x10120000) > to space 64K, 0% used [0x10120000, 0x10120000, 0x10130000) > tenured generation total 12616K, used 8040K [0x10770000, > 0x113c2000, 0x16010000) > the space 12616K, 63% used [0x10770000, 0x10f4a348, 0x10f4a400, > 0x113c2000) > compacting perm gen total 5632K, used 5466K [0x16010000, 0x16590000, > 0x1a010000) > the space 5632K, 97% used [0x16010000, 0x16566960, 0x16566a00, > 0x16590000) > > Local Time = Tue May 09 22:17:30 2006 > Elapsed Time = 97 > # > # The exception above was detected in native code outside the VM > # > # Java VM: Java HotSpot(TM) Client VM (1.4.2-b28 mixed mode) > # > ------------------------ Yahoo! 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