Jan,

> I asked my stepdad what he did, his reply is below.

> If I place the CD1 of the program "Generations Grande Suite 8.0" in my
> The bar doesn't fill in and after several minutes wait the Error
> message appears saying: Error extracting support files: Server
> execution failed.

This error suggests that there is something wrong with the CD or the program 
being installed. Sometimes such an error is from the OS saying that the 
media is failing. This message sounds more like it comes from the CD. I 
can's suggest anything, you might try to install some other program to 
verufy that the drive is OK and the Windows installer is not failing. OR you 
could try installing the program on another PC.

Jim 



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