I just read a little article on user training, it was in either a CNET
or ZNET newsletter. The guy being quoted said that users can't be
expected to do the IT persons job. Of cource this does not take into
accunt that many users use their computers at home out of the purview
of IT pros.
Computers are not lkke cars which to a large extent can run without
too many problme even though onwers may not have routine maintenance
done very often. And car owners are more aware of the need for cars to
be maintained.
I won't waste time making a case for the fact that without some
training the average computer users is like a babe in the woods, when
it comes to computer security, the possible loss of data and ending up
with a computer that hardly runs at all. One person in a group like
this said that some people think that when their computer slows down
they think that they need to buy a new one, even if they don't want to
just upgrade.
So I think it goes without saying that users need some training.
Question is, HOW do we get that fact to them. Is it the sellers
responsibility to warn his customer? Might the seller believe that
such a negative comment might put off the customer, even queer the
sale? I don't know who else can spread the word. I doubt that a large
percentage of users who do not use a computer at work and thus would
have some contact with an IT person have a clue. They are like a
driver who never gets an oil change or has his tire pressure topped
off. They don't know better, and who will tell them.
Jim
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