I like to believe that over time, everyone picks up good habits for one
reason or another. There will be some who simply want to know what needs
to be done. Others want to put in the same amount of time that they put
into a toaster.
Sometimes I get a new user. I'm responsible for gathering the new
accounts for various systems and walking the user through their first
session. Some of the new users simply need a sheet of paper with the
information. Other users have never touched a computer in their lives.
They are apprehensive, think they will break it.
I have decided that I am not going to try to train anyone. I just don't
have the time. I teach them just enough to understand when their
supervisor or team leader shows them how to do their job. I will let
them see me defrag their hard drives once a month. If they act
interested I'll say, 'Would you like to do this next time'?
I agree that people need computer training. It would be better if they
heard the message from multiple people. With car maintenance, it is hard
to drive in a commercial area without being bombarded with car repair
and maintenance shop messages. The only computer maintenance commercials
I have seen have been from the 'Geek' Squad. Cars have been part of our
lives for a long time. Personal computers have only been around for a
short time compared to cars. Give the kids time to teach their parents.
Fly......
jimpurcell2001 wrote:
>
> I just read a little article on user training, it was in either a CNET
> or ZNET newsletter. The guy being quoted said that users can't be
> expected to do the IT persons job. Of cource this does not take into
> accunt that many users use their computers at home out of the purview
> of IT pros.
>
> Computers are not lkke cars which to a large extent can run without
> too many problme even though onwers may not have routine maintenance
> done very often. And car owners are more aware of the need for cars to
> be maintained.
>
> I won't waste time making a case for the fact that without some
> training the average computer users is like a babe in the woods, when
> it comes to computer security, the possible loss of data and ending up
> with a computer that hardly runs at all. One person in a group like
> this said that some people think that when their computer slows down
> they think that they need to buy a new one, even if they don't want to
> just upgrade.
>
> So I think it goes without saying that users need some training.
> Question is, HOW do we get that fact to them. Is it the sellers
> responsibility to warn his customer? Might the seller believe that
> such a negative comment might put off the customer, even queer the
> sale? I don't know who else can spread the word. I doubt that a large
> percentage of users who do not use a computer at work and thus would
> have some contact with an IT person have a clue. They are like a
> driver who never gets an oil change or has his tire pressure topped
> off. They don't know better, and who will tell them.
>
> Jim
>
>
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