What she can try is to remove the drive from Device Manager, then reboot and let windows reinstall it. Go to Start, right-click My Computer, choose Properties, click the Hardware tab, and then choose Device Manager. Find the drive, right-click it, and choose "uninstall" or "remove". Click OK. Then reboot. You will hopefully see a message saying "Windows has found new hardware...". Just follow the prompts (if any) and give it few minutes to finish. That might work - I dunno. That drive is pretty old. It could be that it has read its last CD/DVD. She should consider just buying a new drive - they start at about $20 or $30 dollars? They're really pretty simple to install. Basically just open the case, unplug the wires from the old drive, and plug them into the new drive. She might have to set the jumper, but that's easy too - just follow the instructions that come with the new drive.
Good luck, Donk Pam Searcy wrote: > You guys have saved us more than once, any help here to be given?? > thanks, Pam Searcy (this is from my daughter) > > Sara Searcy wrote: > >> Mama >> Please forward this to your computer friends to see if they can >> provide any insight into my problem. >> >> I cannot use my CD/DVD drive anymore.I have Windows XP It is not an >> option at all under "My Computer" When I go to the control panel to >> check status of it, it is listed but has a yellow caution sign beside >> it. It says, "windows cannot load the device driver for this hardware. >> The driver may be corrupted or missing. (Code 39)" It says this same >> thing when I tried to troubleshoot and followed the directions to add >> hardware as well as when I tried to uninstall and reinstall the >> drivers! I have systemsuite * as my anti-virus and firewall software >> and it has not helped me figure out what is wrong. I ran every deep >> scan I could to see if a virus may have done something to the CD >> drivers.I also tried windows update and nothing helps! I am not sure >> how long it has not been there because I have not used the CD player >> in a few months. >> Samsung CD/RW/DVD SM-3488-This is what kind is on the computer if this >> helps at all. My Dell Dimension 2400 is way out of warrenty so Dell >> cannot help me either! >> Can someone provide any assistance??? I have some precious pictures >> I saved on some CDs of my daughter that I cannot look at them without >> a CD drive! Any help would be greatly appreciated! >> >> Thanks, >> Sara Searcy >> >> > ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly [email protected] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [email protected] Thank you for using A-1 Computer TechYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/A-1-Computer_Tech/join (Yahoo! ID required) <*> To change settings via email: mailto:[email protected] mailto:[email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
