Sara, what you must be doing is deleting the upper and lower filters in windows registry ( it has to be done carefully as wrong deletion can crash the windows). i have included the link for the same from Microsoft http://support.microsoft.com/kb/314060
if you are unable let me know I will mail you the details. Hope this solves your problem thanks On Wed, Jan 7, 2009 at 11:46 AM, Pam Searcy <[email protected]> wrote: > You guys have saved us more than once, any help here to be given?? > thanks, Pam Searcy (this is from my daughter) > > Sara Searcy wrote: > > Mama > > Please forward this to your computer friends to see if they can > > provide any insight into my problem. > > > > I cannot use my CD/DVD drive anymore.I have Windows XP It is not an > > option at all under "My Computer" When I go to the control panel to > > check status of it, it is listed but has a yellow caution sign beside > > it. It says, "windows cannot load the device driver for this hardware. > > The driver may be corrupted or missing. (Code 39)" It says this same > > thing when I tried to troubleshoot and followed the directions to add > > hardware as well as when I tried to uninstall and reinstall the > > drivers! I have systemsuite * as my anti-virus and firewall software > > and it has not helped me figure out what is wrong. I ran every deep > > scan I could to see if a virus may have done something to the CD > > drivers.I also tried windows update and nothing helps! I am not sure > > how long it has not been there because I have not used the CD player > > in a few months. > > Samsung CD/RW/DVD SM-3488-This is what kind is on the computer if this > > helps at all. My Dell Dimension 2400 is way out of warrenty so Dell > > cannot help me either! > > Can someone provide any assistance??? I have some precious pictures > > I saved on some CDs of my daughter that I cannot look at them without > > a CD drive! Any help would be greatly appreciated! > > > > Thanks, > > Sara Searcy > > > > > > -- Bernard +919420881125 [Non-text portions of this message have been removed] ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly [email protected] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [email protected] Thank you for using A-1 Computer TechYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/A-1-Computer_Tech/join (Yahoo! ID required) <*> To change settings via email: mailto:[email protected] mailto:[email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
