Thanks so ,much! I am sending this on to her now. Maybe she won't be like me, I am terrified to open the case! Many thanks again! Pam in GA.\ Donk wrote: > > What she can try is to remove the drive from Device Manager, then reboot > and let windows reinstall it. > Go to Start, right-click My Computer, choose Properties, click the > Hardware tab, and then choose Device Manager. > Find the drive, right-click it, and choose "uninstall" or "remove". > Click OK. > Then reboot. You will hopefully see a message saying "Windows has found > new hardware...". Just follow the prompts (if any) and give it few > minutes to finish. > That might work - I dunno. That drive is pretty old. It could be that > it has read its last CD/DVD. She should consider just buying a new > drive - they start at about $20 or $30 dollars? They're really pretty > simple to install. Basically just open the case, unplug the wires from > the old drive, and plug them into the new drive. She might have to set > the jumper, but that's easy too - just follow the instructions that come > with the new drive. > > Good luck, > Donk > > Pam Searcy wrote: > > You guys have saved us more than once, any help here to be given?? > > thanks, Pam Searcy (this is from my daughter) > > > > Sara Searcy wrote: > > > >> Mama > >> Please forward this to your computer friends to see if they can > >> provide any insight into my problem. > >> > >> I cannot use my CD/DVD drive anymore.I have Windows XP It is not an > >> option at all under "My Computer" When I go to the control panel to > >> check status of it, it is listed but has a yellow caution sign beside > >> it. It says, "windows cannot load the device driver for this hardware. > >> The driver may be corrupted or missing. (Code 39)" It says this same > >> thing when I tried to troubleshoot and followed the directions to add > >> hardware as well as when I tried to uninstall and reinstall the > >> drivers! I have systemsuite * as my anti-virus and firewall software > >> and it has not helped me figure out what is wrong. I ran every deep > >> scan I could to see if a virus may have done something to the CD > >> drivers.I also tried windows update and nothing helps! I am not sure > >> how long it has not been there because I have not used the CD player > >> in a few months. > >> Samsung CD/RW/DVD SM-3488-This is what kind is on the computer if this > >> helps at all. My Dell Dimension 2400 is way out of warrenty so Dell > >> cannot help me either! > >> Can someone provide any assistance??? I have some precious pictures > >> I saved on some CDs of my daughter that I cannot look at them without > >> a CD drive! Any help would be greatly appreciated! > >> > >> Thanks, > >> Sara Searcy > >> > >> > > > >
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