Hi Friend, In call center, a different software is used. It is known as CRM that is, Customer Relation Management. JAWS does not read the contents of the screen. I think we have to search for scripts which would enable JAWS to read efficiently.
In that software, the Customer Care Executive enters the details of the customer and gets the elaborate details of that particular customer; for example, If we call Airtel Customer Service, they will ask our mobile number and our name. As soon as they enter our number and our name, they get details about our plan, tariff, validity of the sim and so on. I gave a deep thought whether visually challenged can work in the field. Customer Care Executive speaks to the customer and reads the contents on the screen simultaneously. On other hand, we have to listen to JAWS as well as the customer. The solution is to get script for JAWS and braille display. We can read the contents of the screen by using our hands and talk to the customer simultaneously. We have solution but people have to realise it. Regards Suresh --- RAJ VASWANI <[EMAIL PROTECTED]> wrote: > Hello accessindia, > I have some queries related to VI persons regarding > call centers. > I'd like to put up these queries among you with this > hope that I'll be able to get the appropriate > replies. > 1. Are those software's supported by jaws which are > used by the call centers for various purposes? > 2. How does a VI customer care officer handles the > system while talking to the caller? > I mean, for registering the complaint, for providing > the required information by the customer? > Any help/suggestion will be highly appreciated. > RAJ VASWANI > CONTACT NO: > +919312251593 > I-MAIL ID: > [EMAIL PROTECTED] > To unsubscribe send a message to > [EMAIL PROTECTED] with the > subject unsubscribe. > > To change your subscription to digest mode or make > any other changes, please visit the list home page > at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > Regards Suresh. S Every solution of a problem is a new problem...Gothe ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
