I have no clue where we can download that software. We can try in google by entering "CRM Customer Relationship Management software". I cited "airtel" as an example to explain how the process works. --- FARHAN <[EMAIL PROTECTED]> wrote:
> hmm! > can we download such software from the web? i mean, > if i want to detail from > any mobilink number, i can do. mobilink is a > vireless cumpeny like airtell > in indeia. please tell me where i can fined such > software. > regards,farhan. > ----- Original Message ----- > From: "Suresh Sambandhan" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, February 18, 2008 6:48 AM > Subject: Re: [AI] NEED GUIDANCE > > > > Hi Friend, > > > > In call center, a different software is used. It > is > > known as CRM that is, Customer Relation > Management. > > JAWS does not read the contents of the screen. I > > think we have to search for scripts which would > enable > > JAWS to read efficiently. > > > > In that software, the Customer Care Executive > enters > > the details of the customer and gets the elaborate > > details of that particular customer; for example, > If > > we call Airtel Customer Service, they will ask our > > mobile number and our name. As soon as they enter > our > > number and our name, they get details about our > plan, > > tariff, validity of the sim and so on. I gave a > deep > > thought whether visually challenged can work in > the > > field. Customer Care Executive speaks to the > customer > > and reads the contents on the screen > simultaneously. > > On other hand, we have to listen to JAWS as well > as > > the customer. The solution is to get script for > JAWS > > and braille display. We can read the contents of > the > > screen by using our hands and talk to the customer > > simultaneously. We have solution but people have > to > > realise it. > > > > Regards > > Suresh > > --- RAJ VASWANI <[EMAIL PROTECTED]> wrote: > > > >> Hello accessindia, > >> I have some queries related to VI persons > regarding > >> call centers. > >> I'd like to put up these queries among you with > this > >> hope that I'll be able to get the appropriate > >> replies. > >> 1. Are those software's supported by jaws which > are > >> used by the call centers for various purposes? > >> 2. How does a VI customer care officer handles > the > >> system while talking to the caller? > >> I mean, for registering the complaint, for > providing > >> the required information by the customer? > >> Any help/suggestion will be highly appreciated. > >> RAJ VASWANI > >> CONTACT NO: > >> +919312251593 > >> I-MAIL ID: > >> [EMAIL PROTECTED] > >> To unsubscribe send a message to > >> [EMAIL PROTECTED] with the > >> subject unsubscribe. > >> > >> To change your subscription to digest mode or > make > >> any other changes, please visit the list home > page > >> at > >> > >> > > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > >> > > > > > > Regards > > > > Suresh. S > > > > Every solution of a problem is a new > problem...Gothe > > > > > > > > > ____________________________________________________________________________________ > > Be a better friend, newshound, and > > know-it-all with Yahoo! Mobile. Try it now. > > > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > > > > > > To unsubscribe send a message to > [EMAIL PROTECTED] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make > any other changes, > > please visit the list home page at > > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam > protection around > http://mail.yahoo.com > > > To unsubscribe send a message to > [EMAIL PROTECTED] with the > subject unsubscribe. > > To change your subscription to digest mode or make > any other changes, please visit the list home page > at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > Regards Suresh. S Every solution of a problem is a new problem...Gothe ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
