thanks friend. ----- Original Message ----- From: "Suresh Sambandhan" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, February 19, 2008 8:06 PM Subject: Re: [AI] NEED GUIDANCE
>I have no clue where we can download that software. > We can try in google by entering "CRM Customer > Relationship Management software". I cited "airtel" > as an example to explain how the process works. > --- FARHAN <[EMAIL PROTECTED]> wrote: > >> hmm! >> can we download such software from the web? i mean, >> if i want to detail from >> any mobilink number, i can do. mobilink is a >> vireless cumpeny like airtell >> in indeia. please tell me where i can fined such >> software. >> regards,farhan. >> ----- Original Message ----- >> From: "Suresh Sambandhan" <[EMAIL PROTECTED]> >> To: <[email protected]> >> Sent: Monday, February 18, 2008 6:48 AM >> Subject: Re: [AI] NEED GUIDANCE >> >> >> > Hi Friend, >> > >> > In call center, a different software is used. It >> is >> > known as CRM that is, Customer Relation >> Management. >> > JAWS does not read the contents of the screen. I >> > think we have to search for scripts which would >> enable >> > JAWS to read efficiently. >> > >> > In that software, the Customer Care Executive >> enters >> > the details of the customer and gets the elaborate >> > details of that particular customer; for example, >> If >> > we call Airtel Customer Service, they will ask our >> > mobile number and our name. As soon as they enter >> our >> > number and our name, they get details about our >> plan, >> > tariff, validity of the sim and so on. I gave a >> deep >> > thought whether visually challenged can work in >> the >> > field. Customer Care Executive speaks to the >> customer >> > and reads the contents on the screen >> simultaneously. >> > On other hand, we have to listen to JAWS as well >> as >> > the customer. The solution is to get script for >> JAWS >> > and braille display. We can read the contents of >> the >> > screen by using our hands and talk to the customer >> > simultaneously. We have solution but people have >> to >> > realise it. >> > >> > Regards >> > Suresh >> > --- RAJ VASWANI <[EMAIL PROTECTED]> wrote: >> > >> >> Hello accessindia, >> >> I have some queries related to VI persons >> regarding >> >> call centers. >> >> I'd like to put up these queries among you with >> this >> >> hope that I'll be able to get the appropriate >> >> replies. >> >> 1. Are those software's supported by jaws which >> are >> >> used by the call centers for various purposes? >> >> 2. How does a VI customer care officer handles >> the >> >> system while talking to the caller? >> >> I mean, for registering the complaint, for >> providing >> >> the required information by the customer? >> >> Any help/suggestion will be highly appreciated. >> >> RAJ VASWANI >> >> CONTACT NO: >> >> +919312251593 >> >> I-MAIL ID: >> >> [EMAIL PROTECTED] >> >> To unsubscribe send a message to >> >> [EMAIL PROTECTED] with the >> >> subject unsubscribe. >> >> >> >> To change your subscription to digest mode or >> make >> >> any other changes, please visit the list home >> page >> >> at >> >> >> >> >> > >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> > >> > >> > Regards >> > >> > Suresh. S >> > >> > Every solution of a problem is a new >> problem...Gothe >> > >> > >> > >> > >> > ____________________________________________________________________________________ >> > Be a better friend, newshound, and >> > know-it-all with Yahoo! Mobile. Try it now. >> > >> > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ >> > >> > >> > To unsubscribe send a message to >> [EMAIL PROTECTED] >> > with the subject unsubscribe. >> > >> > To change your subscription to digest mode or make >> any other changes, >> > please visit the list home page at >> > >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> __________________________________________________ >> Do You Yahoo!? >> Tired of spam? Yahoo! Mail has the best spam >> protection around >> http://mail.yahoo.com >> >> >> To unsubscribe send a message to >> [EMAIL PROTECTED] with the >> subject unsubscribe. >> >> To change your subscription to digest mode or make >> any other changes, please visit the list home page >> at >> >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > > > Regards > > Suresh. S > > Every solution of a problem is a new problem...Gothe > > > > ____________________________________________________________________________________ > Be a better friend, newshound, and > know-it-all with Yahoo! Mobile. Try it now. > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > > > To unsubscribe send a message to [EMAIL PROTECTED] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
