I'm extremely sorry. I was not able to access my yahoomail for more than one week. I apologize once again. Besides, I replied to that properly and completed my answer. I suggested, if one needs more information regarding CRM can search in google since we have no clue about that software. I think I made myself very clear. Take care. --- Harish Kotian <[EMAIL PROTECTED]> wrote:
> Hello all > > This is not a good advise saying I don't know. That > will result a huge > number of mails which would not deliver anything > useful. > > It is not that the mail is ignored, if no one > responds, it only means no one > has anything to offer. > > To get a response, firstly have an appropriate > subject line to start with > and secondly frame, what is the problem clearly and > also what you are > looking for in terms of a solution. > Harish > ----- Original Message ----- > From: "RAJ VASWANI" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Tuesday, February 19, 2008 10:20 PM > Subject: Re: [AI] NEED GUIDANCE > > > > Hello dear friend, > > I'm very thankful to you for sending this valuable > information. But for > > the > > rest of the members, It is my request that kindly > don't avoid/ignore any > > query posted by any member of the list. Whether > you know the answer of > > that > > query or not. At least you can say that I don't > know enough about it but > > I'll surely inform you if I'd be able to collect > any information in this > > regard. I request to all the members to kindly > consider this advise. > > Sorry for writing anything wrong. > > Hope to get the positive reply this time. > > ----- Original Message ----- > > From: "Suresh Sambandhan" > <[EMAIL PROTECTED]> > > To: <[email protected]> > > Sent: Monday, February 18, 2008 8:18 PM > > Subject: Re: [AI] NEED GUIDANCE > > > > > >> Hi Friend, > >> > >> In call center, a different software is used. It > is > >> known as CRM that is, Customer Relation > Management. > >> JAWS does not read the contents of the screen. I > >> think we have to search for scripts which would > enable > >> JAWS to read efficiently. > >> > >> In that software, the Customer Care Executive > enters > >> the details of the customer and gets the > elaborate > >> details of that particular customer; for example, > If > >> we call Airtel Customer Service, they will ask > our > >> mobile number and our name. As soon as they > enter our > >> number and our name, they get details about our > plan, > >> tariff, validity of the sim and so on. I gave a > deep > >> thought whether visually challenged can work in > the > >> field. Customer Care Executive speaks to the > customer > >> and reads the contents on the screen > simultaneously. > >> On other hand, we have to listen to JAWS as well > as > >> the customer. The solution is to get script for > JAWS > >> and braille display. We can read the contents of > the > >> screen by using our hands and talk to the > customer > >> simultaneously. We have solution but people have > to > >> realise it. > >> > >> Regards > >> Suresh > >> --- RAJ VASWANI <[EMAIL PROTECTED]> wrote: > >> > >>> Hello accessindia, > >>> I have some queries related to VI persons > regarding > >>> call centers. > >>> I'd like to put up these queries among you with > this > >>> hope that I'll be able to get the appropriate > >>> replies. > >>> 1. Are those software's supported by jaws which > are > >>> used by the call centers for various purposes? > >>> 2. How does a VI customer care officer handles > the > >>> system while talking to the caller? > >>> I mean, for registering the complaint, for > providing > >>> the required information by the customer? > >>> Any help/suggestion will be highly appreciated. > >>> RAJ VASWANI > >>> CONTACT NO: > >>> +919312251593 > >>> I-MAIL ID: > >>> [EMAIL PROTECTED] > >>> To unsubscribe send a message to > >>> [EMAIL PROTECTED] with the > >>> subject unsubscribe. > >>> > >>> To change your subscription to digest mode or > make > >>> any other changes, please visit the list home > page > >>> at > >>> > >>> > >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > >>> > >> > >> > >> Regards > >> > >> Suresh. S > >> > >> Every solution of a problem is a new > problem...Gothe > >> > >> > >> > >> > ____________________________________________________________________________________ > >> Be a better friend, newshound, and > >> know-it-all with Yahoo! Mobile. Try it now. > >> > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > >> > >> > >> To unsubscribe send a message to > [EMAIL PROTECTED] > >> with the subject unsubscribe. > >> > >> To change your subscription to digest mode or > make any other changes, > >> please visit the list home page at > >> > >> > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > > > > To unsubscribe send a message to > [EMAIL PROTECTED] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make > any other changes, > > please visit the list home page at > > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > > > > To unsubscribe send a message to > [EMAIL PROTECTED] with the > subject unsubscribe. > > To change your subscription to digest mode or make > any other changes, please visit the list home page > at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > Regards Suresh. S Every solution of a problem is a new problem...Gothe ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
