I wasn’t even at the party 😉 

Sincerely,

 

Mujtaba Merchant

Bangalore | INDIA

Sent from iPhone ®

 

 


On 21 Nov 2025, at 8:15 PM, Payal Ki Jhankar <[email protected]> wrote:


Thanks, Mujtaba. Obviously, I am late to the party. Suddenly, I am seeing lots of changes they're speaking about, and most of it will need the app to handle according to the information. That's when I woke up to this. I hope we are able to Get them to act on it positively.

On Fri, 21 Nov 2025 at 7:06 pm, Mujtaba Merchant <[email protected]> wrote:

Greetings,

 

Have already filed a case about this on the CCPD portal. Details below:

 

Dated: 29-Sep, 2025

Under Scrutiny: Diary No.DNO/25/CCPD/4825

Place of Incidence

https://apps.apple.com/in/app/maadhaar/id1435469474

Brief of Case

The mAadhaar app, developed by the Unique Identification Authority of India (UIDAI), presents a significant accessibility challenge for visually impaired users who rely on screen readers. During the mobile and email ID validation process, an image CAPTCHA is required to proceed, which cannot be solved by screen reader users. This creates a barrier for individuals with disabilities, hindering their ability to independently update their details on the app.

Relief Sought

- Audio CAPTCHA: Implementing an audio-based CAPTCHA alternative would allow users to listen and enter a sequence of numbers or letters. - Text-based CAPTCHA: Providing a text-based CAPTCHA that doesn't require visual recognition, such as a simple math problem or logic-based challenge. - Alternative Verification Methods: Offering alternative verification methods, like Time-based One-Time Passwords

 

From: [email protected] <[email protected]> On Behalf Of Payal Ki Jhankar
Sent: Friday, November 21, 2025 6:45 PM
To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. <[email protected]>
Subject: [AI] The new Aadhaar app

 

Hi

I am seeing a lot of media reports about changes coming to the entire Aadhaar protocol starting December 2025. A lot of it is going to happen through a new app that is also being mentioned. Do we have any accessibility information on it, or have the authorities been working with any of our accessibility experts?

Payal

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