Thank you for your reply and efforts. However, I have deleted the application a long time ago, could not deal with it although it was accessible to a great extent. Just my 2 cents on thoughts around verifications and they need not revolve around image Captcha. Below are my thoughts.
How do you verify mobile number? OTP How do you verify mail ID? Send a confirmation mail with a link to verify/ OTP How do you verify Aadhaar? OTP like it is done everywhere else where Aadhaar is required. When I filed the case on the CCPD Portal, I have written in detail the challenge with the verification process where you need to solve the image Captcha for each verification or change to your Aadhaar details. In my response to Payal I have copied and pasted the case details, you can refer to the same. Thank you once again for your support, have a good one! From: [email protected] <[email protected]> On Behalf Of Mastermind Vikas Sent: Friday, November 21, 2025 9:11 PM To: [email protected] Subject: Re: [AI] The new Aadhaar app Hi sir, We are reviewing your concerns regarding the mAadhaar application but require further clarification to understand the specific difficulties you are encountering. It is possible that the issues you are facing may relate to improvements or features that have already been addressed in recent updates. To help us accurately assess and assist you, please specify the exact point in the application and the process where you are experiencing problems. For instance, could you confirm if the issue arises during Aadhaar verification, mobile and email ID validation, checking bank account seeding, or a different operation within the app? Providing these details will enable us to investigate and provide a more targeted response. Thank you for your cooperation. Best regards, Mastermind Vikas On Fri, 21 Nov, 2025, 8:15 pm Payal Ki Jhankar, <[email protected] <mailto:[email protected]> > wrote: Thanks, Mujtaba. Obviously, I am late to the party. Suddenly, I am seeing lots of changes they're speaking about, and most of it will need the app to handle according to the information. That's when I woke up to this. I hope we are able to Get them to act on it positively. On Fri, 21 Nov 2025 at 7:06 pm, Mujtaba Merchant <[email protected] <mailto:[email protected]> > wrote: Greetings, Have already filed a case about this on the CCPD portal <https://ccpdcourt.gov.in/> . Details below: Dated: 29-Sep, 2025 Under Scrutiny: Diary No.DNO/25/CCPD/4825 Place of Incidence https://apps.apple.com/in/app/maadhaar/id1435469474 Brief of Case The mAadhaar app, developed by the Unique Identification Authority of India (UIDAI), presents a significant accessibility challenge for visually impaired users who rely on screen readers. During the mobile and email ID validation process, an image CAPTCHA is required to proceed, which cannot be solved by screen reader users. This creates a barrier for individuals with disabilities, hindering their ability to independently update their details on the app. Relief Sought - Audio CAPTCHA: Implementing an audio-based CAPTCHA alternative would allow users to listen and enter a sequence of numbers or letters. - Text-based CAPTCHA: Providing a text-based CAPTCHA that doesn't require visual recognition, such as a simple math problem or logic-based challenge. - Alternative Verification Methods: Offering alternative verification methods, like Time-based One-Time Passwords From: [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> > On Behalf Of Payal Ki Jhankar Sent: Friday, November 21, 2025 6:45 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. <[email protected] <mailto:[email protected]> > Subject: [AI] The new Aadhaar app Hi I am seeing a lot of media reports about changes coming to the entire Aadhaar protocol starting December 2025. 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