I installed it. But I am facing Ishu in face verification page.

Best Regards
Aakash Singla
Our Accessible World
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From: [email protected] <[email protected]> On Behalf 
Of Mujtaba Merchant
Sent: Friday, November 21, 2025 10:16 PM
To: [email protected]
Subject: RE: [AI] The new Aadhaar app

Thank you for your reply and efforts. However, I have deleted the application a 
long time ago, could not deal with it although it was accessible to a great 
extent. Just my 2 cents on thoughts around verifications and they need not 
revolve around image Captcha. Below are my thoughts.

How do you verify mobile number?
OTP
How do you verify mail ID?
Send a confirmation mail with a link to verify/ OTP
How do you verify Aadhaar?
OTP like it is done everywhere else where Aadhaar is required.

When I filed the case on the CCPD Portal, I have written in detail the 
challenge with the verification process where you need to solve the image 
Captcha for each verification or change to your Aadhaar details. In my response 
to Payal I have copied and pasted the case details, you can refer to the same.

Thank you once again for your support, have a good one!

From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On 
Behalf Of Mastermind Vikas
Sent: Friday, November 21, 2025 9:11 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: [AI] The new Aadhaar app

Hi sir,

We are reviewing your concerns regarding the mAadhaar application but require 
further clarification to understand the specific difficulties you are 
encountering.

It is possible that the issues you are facing may relate to improvements or 
features that have already been addressed in recent updates. To help us 
accurately assess and assist you, please specify the exact point in the 
application and the process where you are experiencing problems. For instance, 
could you confirm if the issue arises during Aadhaar verification, mobile and 
email ID validation, checking bank account seeding, or a different operation 
within the app? Providing these details will enable us to investigate and 
provide a more targeted response.

Thank you for your cooperation.

Best regards,
Mastermind Vikas


On Fri, 21 Nov, 2025, 8:15 pm Payal Ki Jhankar, 
<[email protected]<mailto:[email protected]>> wrote:
Thanks, Mujtaba. Obviously, I am late to the party. Suddenly, I am seeing lots 
of changes they're speaking about, and most of it will need the app to handle 
according to the information. That's when I woke up to this. I hope we are able 
to Get them to act on it positively.

On Fri, 21 Nov 2025 at 7:06 pm, Mujtaba Merchant 
<[email protected]<mailto:[email protected]>> wrote:
Greetings,

Have already filed a case about this on the CCPD 
portal<https://ccpdcourt.gov.in/>. Details below:

Dated: 29-Sep, 2025
Under Scrutiny: Diary No.DNO/25/CCPD/4825
Place of Incidence
https://apps.apple.com/in/app/maadhaar/id1435469474
Brief of Case
The mAadhaar app, developed by the Unique Identification Authority of India 
(UIDAI), presents a significant accessibility challenge for visually impaired 
users who rely on screen readers. During the mobile and email ID validation 
process, an image CAPTCHA is required to proceed, which cannot be solved by 
screen reader users. This creates a barrier for individuals with disabilities, 
hindering their ability to independently update their details on the app.
Relief Sought
- Audio CAPTCHA: Implementing an audio-based CAPTCHA alternative would allow 
users to listen and enter a sequence of numbers or letters. - Text-based 
CAPTCHA: Providing a text-based CAPTCHA that doesn't require visual 
recognition, such as a simple math problem or logic-based challenge. - 
Alternative Verification Methods: Offering alternative verification methods, 
like Time-based One-Time Passwords

From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On 
Behalf Of Payal Ki Jhankar
Sent: Friday, November 21, 2025 6:45 PM
To: AccessIndia: a list for discussing accessibility and issues concerning the 
disabled. 
<[email protected]<mailto:[email protected]>>
Subject: [AI] The new Aadhaar app

Hi
I am seeing a lot of media reports about changes coming to the entire Aadhaar 
protocol starting December 2025. A lot of it is going to happen through a new 
app that is also being mentioned. Do we have any accessibility information on 
it, or have the authorities been working with any of our accessibility experts?
Payal
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