hello, just last week, one of my friend was travelling from mumbai to nagpur. while she was in her handicapped coach in which she was all most alone initially but after some station, few people boarded in that compartment. since she was visually challenged person, she had warned the arriving passendgers about this coach and not to travael if they are not handicapped. on this warning, some people replied that they are handicapped as they have got some injuries in their legs but do not have any certificate. she could not argue with them much since she was alone and thought to make her journey with no hassels. everything was fine till few stations but suddently on one station, one stranger came to sit next to her seat. from his talking and the smell, she could make out that he is drunker. so after sometime, he started conversing with her and began to react to touch her. seeing this, she had changed her seat but that didn't worked well for her as he followed her. here she could not take any other passenger's help since distance to next station was very far from there. she imediately sms me her coach number, problem description in short.
reacting to her problem imediately, i had sent the sms to the number 9717630182 and also used my personal contacts with some rail officials and requested them to take the action quickly failing which i had also informed that i should be forced to take this issue with press and police. to my surprise, before reaching the train at the next station,i and my friend received the call from some ticket collectors of that train who were in other compartment and informed me and her not to worry and asured their full cooperation. don't know how before the train reached to next station, how we have received couple of calls from railway may be certainly because of complaints which they had also mentioned in their call but from the ticket collector this information had been reached so quickly which was not at all expected. on the next station, some railway official took that person in their custody and took him somewhere which we are not aware and my friend had been given other alternate accomodation in the sleeper class with reserved seat. so really hats off to the complaint system of railway due to which she could make safe journey! but this is how sometime it becomes risky in travelling handicapped coach which is not connected from inside with other compartments if it would be so, she could easily approach other passengers imediately. this was our experience. thanks, mukesh. On 12/13/12, Rohiet A. Patil <[email protected]> wrote: > All, > Some one provided 8121281212 as universal number for railway complaint. But > > as per my knowledge, It is for SCR only. Once I made a complaint on this > number and I got a feedback that your complaint does not pertain in the > jurisdiction of SCR and has been forwarded to central railway mumbai. > > -----Original Message----- > From: Asudani, Rajesh > Sent: Wednesday, December 12, 2012 10:48 AM > To: [email protected] > Subject: Re: [AI] Coach for People with disabilities in Railways - a > follow-up > > How can we find the complaint numbers of all railway zones? > Is there any universal number? > > > -----Original Message----- > From: AccessIndia [mailto:[email protected]] On Behalf > > Of Shona Man > Sent: Tuesday, December 11, 2012 6:06 PM > To: [email protected]; [email protected] > Subject: Re: [AI] Coach for People with disabilities in Railways - a > follow-up > > Hi friends before cupple of weeks I was traveling from my place to > Delhi with my cousin. My waiting list ticket couldn't be confirmed in > AC chair car therefore we decided to board handicapped coach. But when > we reached at the end of the train we saw that handicapped coach was > full of nondisabled as usual. We tried to seek help from guard in > adjacent compartment, he was very busy in his personal business while > talking on telephone, after our repeated demand he turned to us and > asked the problem, we asked him to vacate the handicapped coach, but > he outrightly refused and showed his inability to do so. Then I asked > a RPF personal standing nearby, but he also refused to do any thing > unless guard gives him note of doing so. I asked the guard that I am > going to complain regarding it and your inability. At the same time I > did complained with the train number and station where it was standing > to number 9717630982. I dont know what happened with in 5 minute, > guard called RPF personal and said to him that I am giving note to u > and vacate the coach. Then that RPF jawan with in 5 minute vacated the > coach using force, surprisingly there was only 1 PH sitting in the > coach. > Friends now what happened at the next station that guard came to us > and asked me my certificate and ticket, I gave him and he took it to > his compartment. He did not returned it untill we reached Delhi, when > I approached him to take my certificate then he very strongly said to > me that it is not our duty to vacate the coach and in future never > complain. I said to him that I know it is under your jurisdiction, if > it is not why you are caring of the complaint? I said, let me follow > my own process if it is not ur duty then why u r worried? > I left him with this hot discussion and warned him that I am very well > aware of my rights. > This complaint number is of Delhi, may be in other circle other number > working. > > On 12/11/12, Surendra Salgaonkar) <[email protected]> wrote: >> In this conection I want to share something: 10111/10112 konkan kanya >> express does not have handicap compartment, but the same train becomes >> 10103/10104 mandvi express morning train, it has handicap compartment, >> why? >> Secondly: sometime it comes on back, sometime in front, why? >> Thirdly security questions are as it is, nothing is changed. >> So railway person please: pay attention... >> Thank you & good luck! >> Surendra Salgaonkar >> Phones. >> :+919867645933, >> +912226473918 >> Emails: >> [email protected] >> [email protected] >> Skype: >> salgaonkarconcerns, >> salgaonkarskype >> -----Original message----- >> From: Srinivasu Chakravarthula >> Sent: 10.12.2012, 4.50 pm >> To: [email protected] >> Subject: [AI] Coach for People with disabilities in Railways - a >> follow-up >> >> >> Dear all, >> I remember, there was a huge discussion on this earlier. Wondering, if >> any >> of you know updated information. >> >> Additionally, wanted to share an incident I have noticed recently. >> >> Howrah - Chennai Superfast mail has two such coaches one at the front and >> another towards the end of train. When a couple of passengers with >> disabilites went to front side coach, it was crowded with all >> non-disabled >> users and couple of policemen standing there told that it's not their >> responsibility to get them vacated and the second coach which is just >> before the guards coach gets such support and those two folks had to walk >> all the way to end of the train. Yes, the guard was supervising the coach >> and was not allowing any passenger who does not have a disability. >> >> I was shocked, when there are two coaches, why they do not offer >> necessary >> support. Since that was a station where train halts almost 20 minutes, >> those folks were able to walk all over the train, but what could have >> happened if train halts only for a minute or two or if they are mobility >> impaired? >> >> Do you all think, taking up this issue with CCPD office would help? >> Best, >> -Srini >> >> -- >> Regards, >> >> Srinivasu Chakravarthula - Twitter: http://www.twitter.com/VasuTweets >> Website: http://www.srinivasu.org | http://www.learnaccessibility.org >> >> Let's create an inclusive web! >> Register at the dedicated AccessIndia list for discussing accessibility >> of >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please >> visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> >> Register at the dedicated AccessIndia list for discussing accessibility >> of >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please >> visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> > > > -- > LL.M candidate > at Faculty of Law in University of Delhi > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Caution: The Reserve Bank of India never sends mails, smses or makes calls > asking for personal information like your bank account details, passwords, > etc. It never keeps or offers funds to anyone. 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The Reserve Bank of India accepts no liability for > > any damage caused by any virus transmitted by this email. > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > -- Regards, Mukesh jain Email: [email protected] [email protected] mailing list run by me (info page): http://mail.mukeshjain.org/mailman/listinfo website: www.mukeshjain.org Skype: mukeshjain211 Mob: 09977165123 "Face your deficiencies and acknowledge them; but do not let them master you. 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