Dear Friends,
Adding further to Kanchan mam’s reply few of my suggestions In case of denial of banking facility on the basis of visually impairment. 1. Please update yourself and read thoroughly existing directives from RBI and IBA so that you can confidently answer doubts of bank officials. Keep a copy of the circulars with you. 2. In case of denial at branch, get it in writing from branch. 3. First step is to lodge a written complaint with the branch manager as he/she has obligation to redress it. Attached related RBI and IBA circulars with your detailed representation and take an acknowledgement. 4. If you are not heard or replied in 15 days escalate complaint to respective bank’s customer care officer (banks’ internal ombudsman). You will find all the details on respective bank’s corporate website or IBA website has list of all nodal officers for each bank. Visit link - http://www.iba.org.in/nodallist.asp 5. In addition also lodge a complaint at bank’s call center or customer care number and take complaint number. 6. After a month of original date of complaint you can lodge complaint to RBI ombudsman. Link for RBI online complaint form is https://secweb.rbi.org.in/BO/precompltindex.htm Read FAQs on Banking Ombudsman Scheme, 2006 at http://rbi.org.in/scripts/FAQView.aspx?Id=24 Address and Area of Operation of Banking Ombudsman http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164 Friends, we need to lodge formal complaints as this will create records in the bank’s internal ombudsman and with RBI when escalated. Complaints will create pressure and will be noted by Ministry of Finance and RBI. Other way to sort out your denial is considering large number of VI are now staff member of various banks you can contact VI bank staff working in the respected bank which has denied service. He or she can guide you better. However formal complaint is a must. Reference URLs to download IBA and RBI various circulars http://www.xrcvc.org/advocacy/financial-access.htm http://www.aicb.org.in/important_Circulars.html http://www.vibewa.org/legal-issues/ http://talkingatmindia.org/Resources.aspx Hope above info is helpful. Regards, Prashant Naik On Tue, Mar 3, 2015 at 11:06 AM, kanchan Pamnani <[email protected]> wrote: > Please get the rejection/denial in writing from the Bank or Branch. > Also note the names of the officers. > write the exact sequence of events with dates and timings preferably. > Then you can complain to RBI and the chairman of the Bank. > Kanchan Pamnani > Advocate & Solicitor > 9, Suleman Chambers, > Battery Street, Colaba, > Mumbai - 400 039. > > > > ----- Original Message ----- From: "ss sarfudeen" <[email protected]> > To: "accessindia" <[email protected]> > Sent: Tuesday, March 03, 2015 10:59 AM > Subject: [AI] Problems in availing internet banking facility with Indian > bank > > > > Dear all, >> >> I have still been denied the internet banking facility from Indian >> bank. They are stating that it is against their policy to provide such >> a facility to people with vision impairment. >> >> @Harish, even after referring your case, I am still receiving the same >> response from the bank manager. So, please guide me as to how to deal >> with this matter. >> Your expert guidance is highly appreciated. >> >> Regards, >> >> Sultana >> >> >> >> Register at the dedicated AccessIndia list for discussing accessibility >> of mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile. >> accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile. > accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
