Hi Sultana,
Please to know you got net banking facility by Indian Bank. Bank facility denial to us is still a big challenge and every week we learn such cases. I am re-posting for list members few steps in case of denial of banking facility on the basis of visually impairment. 1. Please update yourself and read thoroughly existing directives from RBI and IBA so that you can confidently answer doubts of bank officials. Keep a copy of the circulars with you. 2. In case of denial at branch, get it in writing from branch. 3. First step is to lodge a written complaint with the branch manager as he/she has obligation to redress it. Attached related RBI and IBA circulars with your detailed representation and take an acknowledgement. 4. If you are not heard or replied in 15 days escalate complaint to respective bank’s customer care officer (banks’ internal ombudsman). You will find all the details on respective bank’s corporate website or IBA website has list of all nodal officers/customer care officer of each bank. Visit link - http://www.iba.org.in/nodallist.asp 5. In addition also lodge a complaint at bank’s call center or customer care number and take complaint number. 6. After a month of original date of complaint you can lodge complaint to RBI ombudsman. Link for RBI online complaint form is https://secweb.rbi.org.in/BO/precompltindex.htm Read FAQs on Banking Ombudsman Scheme, 2006 at http://rbi.org.in/scripts/FAQView.aspx?Id=24 Address and Area of Operation of Banking Ombudsman http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164 Friends, we need to lodge formal complaints as this will create records in the bank’s internal ombudsman and with RBI when escalated. Complaints will create pressure and will be noted by Ministry of Finance and RBI. Other way to sort out your denial is considering large number of VI are now staff member of various banks you can contact VI bank staff working in the respected bank which has denied service. He or she can guide you better. However formal complaint is a must. Reference URLs to download IBA and RBI various circulars http://talkingatmindia.org/Resources.aspx http://www.aicb.org.in/important_Circulars.html http://www.xrcvc.org/advocacy/financial-access.htm http://www.vibewa.org/legal-issues/ Hope above info is helpful. Regards, Prashant Naik On Sun, Mar 22, 2015 at 12:13 AM, ss sarfudeen <[email protected]> wrote: > Dear all, > > I would like to inform you that I have obtained internet banking > facility from Indian bank after lodging a complaint with the > respective branch manager for the denial of the same. I once again > thank all members who have guided me through the procedure. > > Regards, > > Sultana > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
