Richard,
We checked the labels on smudges etc., but they all seem to be o.k.
A service technician is having a look at the barcode reader, but is taking his
time.
Gwen
Richard Sims wrote:
> >We have a problem with a Magstar 3575 Tape library.
> >When auditing the library, with parameter "checkl=BArcode" the barcode is
> >not recognized.
> >The robot must put the tape in the drive in order to recognize the tape
> >label.
> >
> >All the microcodes and the Atape drivers have been upgraded to the
> >latest level, but to no avail.
> >
> >We think that the problem is hardware related.
>
> Reading the label on the tape is the documented fall-back for when the barcode
> cannot be read. Check the tape to assure that there is a barcode on it, that
> it is properly affixed (not askew), and that its bars are distinct. (The
> barcodes from some companies are rather smudgy, making reading difficult.)
> If this is the only tape that this is happening with, then it would be that
> one tape. If all tapes, then have a service technician have a look at the
> barcode reader itself.
> Richard Sims, BU
