Hello all, Neil took me up on my offer to look at a trace, and thanks to his persistence, that indeed led to unmasking a problem in the 7.1.4 server.
APAR IT15117 has been opened for this issue. It may take a day or so before it is visible on the web. As discussed previously, the files can be restored when the QUIET option is used. Note that current client versions will also encounter this issue if they use TAPEPROMPT YES, regardless of the VERBOSE or QUIET setting. In that case, the workaround is to use TAPEPROMPT NO. The default setting is TAPEPROMPT NO, and I think it uncommon to set this option to YES; but I mention it here for completeness. Regards, Andy ____________________________________________________________________________ Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com IBM Tivoli Storage Manager links: Product support: https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager Online documentation: http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html Product Wiki: https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-29 12:24:42: > From: Andrew Raibeck/Hartford/IBM@IBMUS > To: ADSM-L@VM.MARIST.EDU > Date: 2016-04-29 12:26 > Subject: Re: TSM Server 7.1.4 woes > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > Hi Neil, > > What I can tell you is that my testing was done with a 7.1.4 server, and I > reproduced the symptoms consistent with the old defect I mentioned in my > prior email. When I applied the workaround for that issue (QUIET option), I > could do the restore. The other ADSM-L poster, Michael Prix, verified that > QUIET solved it for him, too. So based on what I know, everything works as > I have described. At this time I have no reason to think that this is > attributable to a specific version of the server. > > If you have a 6.1.0.0 client, try the same testing I described earlier: > back up a file to a 7.1.1 server, then try to restore it. Make sure you > explicitly specify the file for the restore file spec (not just the > directory), e.g.: > > dsmc restore /mydir/myfile.txt > > and that VERBOSE logging is enabled. I would expect you to get the same > message, ANS4035W. Then try the restore again, with QUIET, and see if it > avoids the issue. > > Assuming that this all works as I describe, then I would expect the same > behavior for 7.1.4 (or later) as I would for 7.1.1, or any prior server > level. > > If, in fact, the restore from tape from the 7.1.1 server is successful with > VERBOSE logging enabled, then repeat the restore like this: > > dsmc restore /mydir/myfile.txt -traceflags=service,verbdetail > -tracefile=dsmc_rest_trace.out > > and send me the resulting trace file, and I will see what I can see... > > Best regards, > > Andy > > ____________________________________________________________________________ > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > IBM Tivoli Storage Manager links: > Product support: > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager > > Online documentation: > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html > > Product Wiki: > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% > 20Storage%20Manager > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-29 > 10:38:16: > > > From: "Schofield, Neil (Storage & Middleware, Backup & Restore)" > > <neil.schofi...@lloydsbanking.com> > > To: ADSM-L@VM.MARIST.EDU > > Date: 2016-04-29 10:39 > > Subject: Re: TSM Server 7.1.4 woes > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > Andy > > > > Thanks for looking into this. We've got an upgrade from 7.1.1 to 7. > > 1.4 planned for next week so this thread got me a little worried as > > it does involve some legacy clients. > > > > Just so we're clear, can I reassure our users that with regards to > > this specific issue there will be no difference in the behaviour of > > the legacy clients between the two server versions? I know you > > managed to reproduce the issue that Mark described on a 7.1.4 > > server, but I wondered whether you'd been able to prove it also > > existed with any server version prior to 7.1.4? > > > > Regards > > Neil Schofield > > Tivoli Storage Manager SME > > Backup & Recovery | Storage & Middleware | Central Infrastructure > > Services | Infrastructure & Service Delivery | Group IT > > LLOYDS BANKING GROUP > > > > > > Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh > > EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 > > 4555. Lloyds Bank plc. Registered Office: 25 Gresham Street, London > > EC2V 7HN. Registered in England and Wales no. 2065. Telephone > > 0207626 1500. Bank of Scotland plc. Registered Office: The Mound, > > Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Telephone: > > 03457 801 801. Cheltenham & Gloucester plc. Registered Office: > > Barnett Way, Gloucester GL4 3RL. Registered in England and Wales > > 2299428. Telephone: 0345 603 1637 > > > > Lloyds Bank plc, Bank of Scotland plc are authorised by the > > Prudential Regulation Authority and regulated by the Financial > > Conduct Authority and Prudential Regulation Authority. > > > > Cheltenham & Gloucester plc is authorised and regulated by the > > Financial Conduct Authority. > > > > Halifax is a division of Bank of Scotland plc. Cheltenham & > > Gloucester Savings is a division of Lloyds Bank plc. > > > > HBOS plc. Registered Office: The Mound, Edinburgh EH1 1YZ. > > Registered in Scotland no. SC218813. > > > > This e-mail (including any attachments) is private and confidential > > and may contain privileged material. If you have received this e- > > mail in error, please notify the sender and delete it (including any > > attachments) immediately. You must not copy, distribute, disclose or > > use any of the information in it or any attachments. Telephone calls > > may be monitored or recorded. > > >
