Hello, excellent explanation. Will this be fixed in a future server level?
Bye Rainer On 28.04.2016 17:11, Andrew Raibeck wrote: > Hi Michael, > > Glad to hear that did the trick. Here is some explanation, if you care for > gory detail: > > When the client requests a restore (or retrieve), it tells the server in > advance if the client is willing to wait for a tape to be mounted. If it > tells the server "do not wait", then the server returns "data unavailable" > which surfaces as the ANS4035W message you encountered. The wait is > supposed to be implicit when the QUIET option is in effect, or when > TAPEPROMPT NO is in effect. Default settings are VERBOSE (not QUIET) and > TAPEPROMPT NO. > > My findings in looking at this issue are that when doing a classic restore > operation with older client versions, the client ignores TAPEPROMPT. Thus > if you do not specify QUIET: > > dsmc restore c:\mydir\myfile.txt ==> Gets the ANS4035W message, as > this is a "classic" restore > > dsmc restore c:\mydir\ -disablenqr=yes ==-> Gets the ANS4035W > message, as classic restore is explicitly requested > > When doing a no-query restore operation or using QUIET, I do not see the > issue: > > dsmc restore c:\mydir\ ==> Successfully restores myfile.txt (and > whatever else might be in C:\mydir), as a file system or directory restore > is no query by default. > > dsmc restore c:\mydir\myfile.txt -quiet ==> Successfully restores > myfile.txt > > What I found is an older APAR, IC70650, that fixes the problem. It is fixed > in 6.1.4 (and later 6.1.x levels); 6.2.2 (and later 6.2.x levels); and in > later client releases and versions). Here is a link to the APAR: > > http://www.ibm.com/support/docview.wss?uid=swg1IC70650 > > If you read that APAR, you will see it has nothing to do with the restore > issue. However at the time that APAR was fixed, the developer who fixed it > also (apparently) ran into the same issue you did, so he (quietly) > corrected this restore issue at the same time. > > As I mentioned above, the correct behavior is for the client to wait for > the tape mount when the QUIET option is set or when TAPEPROMPT NO is set. > However the problem you encountered is due to the code only checking for > the QUIET setting during classic restore. The fix was to have the client > also check the TAPEPROMPT setting. This is why using the QUIET option > allows the restore to proceed. > > As to why this issue has not surfaced previously, I do not know. Maybe > because typical restores are of entire file systems or directories; or > maybe because many users configure the QUIET option. But with that having > been said, I've no reason to think this problem is specific to the newer > 7.1.x server versions. > > Best regards, > > Andy > > ____________________________________________________________________________ > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > IBM Tivoli Storage Manager links: > Product support: > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager > > Online documentation: > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html > > Product Wiki: > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-28 > 09:15:31: > >> From: Michael Prix <m...@rs6000.darktech.org> >> To: ADSM-L@VM.MARIST.EDU >> Date: 2016-04-28 09:18 >> Subject: Re: TSM Server 7.1.4 woes >> Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> >> >> Hello Andrew, >> >> setting QUIET resolved all problems, down to ADSM 2.1.8 :-) >> Thank you very much for your time and efforts. It is always a pleasure to > get >> immediate help beyond the scope of the normal support lines. >> Just for curiosity: What's the difference in the selection of an object >> between VERBOSE and QUIET to generate such a reaction? >> >> -- >> Michael Prix >> On Mi, 2016-04-27 at 13:46 -0400, Andrew Raibeck wrote: >>> Follow-up: >>> >>> Can you put the QUIET option in the client options file, then try the >>> restore again? This is without upgrading the client software. >>> >>> Let me know if this enables a successful restore from tape. >>> >>> Best regards, >>> >>> Andy >>> >>> > ____________________________________________________________________________ > >>> Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com >>> >>> IBM Tivoli Storage Manager links: >>> Product support: >>> > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > >>> er >>> >>> Online documentation: >>> > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > >>> l >>> >>> Product Wiki: >>> > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag > >>> e%20Manager >>> >>> "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-27 >>> 12:54:02: >>> >>>> From: Andrew Raibeck/Hartford/IBM@IBMUS >>>> To: ADSM-L@VM.MARIST.EDU >>>> Date: 2016-04-27 12:57 >>>> Subject: Re: TSM Server 7.1.4 woes >>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> >>>> >>>> Hi Michael, >>>> >>>> I am looking further into this, but have you tried the latest 6.1 > client >>>> level? I tested 6.1.0.0, and I get the same error you do (backing up > to >>> LTO >>>> tape). I tried the restore with 6.1.5.0 and it was successful. >>>> >>>> server: 7.1.4 on AIX >>>> client: 6.1.0.0 on Windows 7 (backup and first restore test) >>>> client: 6.1.5.0 on Windows 7 (restore of file backed up with 6.1.0.0 > was >>>> successful) >>>> >>>> Regards, >>>> >>>> Andy >>>> >>>> > ____________________________________________________________________________ > >>>> Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com >>>> >>>> IBM Tivoli Storage Manager links: >>>> Product support: >>>> > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > >>> er >>> >>>> Online documentation: >>>> > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > >>> l >>> >>>> Product Wiki: >>>> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% >>>> 20Storage%20Manager >>>> >>>> "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-27 >>>> 09:43:00: >>>> >>>>> From: Michael Prix <m...@rs6000.darktech.org> >>>>> To: ADSM-L@VM.MARIST.EDU >>>>> Date: 2016-04-27 09:44 >>>>> Subject: Re: TSM Server 7.1.4 woes >>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> >>>>> >>>>> Hello Andrew, >>>>> >>>>> yes, you are correct ANS4035W ist the correct message. >>>>> As of your suggestions, we did some backups and restores and found > out >>>> that >>>>> this error only appears if the object resides on tape. It doesn't >>> matter >>>> if >>>>> tape is primary, copy or nextstoragepool. >>>>> >>>>> This error appears on Windows, Linux (x and p) and AIX clients up > to >>> and >>>>> including Client Version 6.1.x.y (other OS and Versions still > testing) >>>> working >>>>> with Linux (x and p), AIX and Windows servers. >>>>> >>>>> ANE4035W reported in Actlog. >>>>> >>>>> -- >>>>> Michael PrixOn Mi, 2016-04-27 at 08:38 -0400, Andrew Raibeck wrote: >>>>>> And another question: >>>>>> >>>>>> I think the message is on the client, ANS4035W (not ANR4035W)? > When >>> the >>>>>> problem occurs, are there any messages displayed in the server >>> activity >>>> log >>>>>> that would seem to correspond with this issue? >>>>>> >>>>>> Andy >>>>>> >>>>>> > ____________________________________________________________________________ > >>>>>> Andrew Raibeck | IBM Spectrum Protect Level 3 | > stor...@us.ibm.com >>>>>> IBM Tivoli Storage Manager links: >>>>>> Product support: >>>>>> > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > >>>>>> er >>>>>> >>>>>> Online documentation: >>>>>> > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > >>>>>> l >>>>>> >>>>>> Product Wiki: >>>>>> > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag > >>>>>> e%20Manager >>>>>> >>>>>> "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on > 2016-04-27 >>>>>> 08:36:23: >>>>>> >>>>>>> From: Andrew Raibeck/Hartford/IBM@IBMUS >>>>>>> To: ADSM-L@VM.MARIST.EDU >>>>>>> Date: 2016-04-27 08:37 >>>>>>> Subject: Re: TSM Server 7.1.4 woes >>>>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> >>>>>>> >>>>>>> Hello Michael, >>>>>>> >>>>>>> On what type of media does the backup data reside? Does this >>> restore >>>>>> issue >>>>>>> occur when the data is on: >>>>>>> >>>>>>> * Disk (random access, device class DISK) >>>>>>> * Disk (sequential, device class FILE) >>>>>>> * Tape (a tape device class) >>>>>>> * Next generation storage pool >>>>>>> >>>>>>> What type (operating system, e.g., Windows, AIX, Linux) of > clients >>> do >>>> you >>>>>>> know to be affected? >>>>>>> >>>>>>> Best regards, >>>>>>> >>>>>>> Andy >>>>>>> >>>>>>> > ____________________________________________________________________________ > >>>>>>> Andrew Raibeck | IBM Spectrum Protect Level 3 | > stor...@us.ibm.com >>>>>>> IBM Tivoli Storage Manager links: >>>>>>> Product support: >>>>>>> > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > >>>>>> er >>>>>> >>>>>>> Online documentation: >>>>>>> > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > >>>>>> l >>>>>> >>>>>>> Product Wiki: >>>>>>> >>> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% >>>>>>> 20Storage%20Manager >>>>>>> >>>>>>> "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on >>> 2016-04-26 >>>>>>> 07:03:38: >>>>>>> >>>>>>>> From: Michael Prix <m...@rs6000.darktech.org> >>>>>>>> To: ADSM-L@VM.MARIST.EDU >>>>>>>> Date: 2016-04-26 07:04 >>>>>>>> Subject: TSM Server 7.1.4 woes >>>>>>>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> >>>>>>>> >>>>>>>> Hello all, >>>>>>>> >>>>>>>> it is well known that older clients are out of support, but >>> still >>>>>>> continue >>>>>>>> to work with the capabilities they were designed for. >>>>>>>> Now I and some colleagues of mine upgraded customers to TSM > 7.1.4 >>>> and >>>>>>> 7.1.5, >>>>>>>> with client-versions ranging from 5.5 to 7.1, and all of a > sudden >>>> all >>>>>>> clients >>>>>>>> <=6.1 can still backup to the server, but aren't any longer > able >>> to >>>>>>>> restore/retrieve files. ANR4035W is reported. >>>>>>>> While this might not be a situation where one could get > support >>>> from >>>>>> IBM, >>>>>>> it >>>>>>>> is still a new situation as we as old *SMers are used to the > fact >>>> that >>>>>>> old >>>>>>>> clients remain useable after an upgrade. >>>>>>>> >>>>>>>> -- >>>>>>>> Michael Prix >>>>>>>> >
