Hi Michael, Glad to hear that did the trick. Here is some explanation, if you care for gory detail:
When the client requests a restore (or retrieve), it tells the server in advance if the client is willing to wait for a tape to be mounted. If it tells the server "do not wait", then the server returns "data unavailable" which surfaces as the ANS4035W message you encountered. The wait is supposed to be implicit when the QUIET option is in effect, or when TAPEPROMPT NO is in effect. Default settings are VERBOSE (not QUIET) and TAPEPROMPT NO. My findings in looking at this issue are that when doing a classic restore operation with older client versions, the client ignores TAPEPROMPT. Thus if you do not specify QUIET: dsmc restore c:\mydir\myfile.txt ==> Gets the ANS4035W message, as this is a "classic" restore dsmc restore c:\mydir\ -disablenqr=yes ==-> Gets the ANS4035W message, as classic restore is explicitly requested When doing a no-query restore operation or using QUIET, I do not see the issue: dsmc restore c:\mydir\ ==> Successfully restores myfile.txt (and whatever else might be in C:\mydir), as a file system or directory restore is no query by default. dsmc restore c:\mydir\myfile.txt -quiet ==> Successfully restores myfile.txt What I found is an older APAR, IC70650, that fixes the problem. It is fixed in 6.1.4 (and later 6.1.x levels); 6.2.2 (and later 6.2.x levels); and in later client releases and versions). Here is a link to the APAR: http://www.ibm.com/support/docview.wss?uid=swg1IC70650 If you read that APAR, you will see it has nothing to do with the restore issue. However at the time that APAR was fixed, the developer who fixed it also (apparently) ran into the same issue you did, so he (quietly) corrected this restore issue at the same time. As I mentioned above, the correct behavior is for the client to wait for the tape mount when the QUIET option is set or when TAPEPROMPT NO is set. However the problem you encountered is due to the code only checking for the QUIET setting during classic restore. The fix was to have the client also check the TAPEPROMPT setting. This is why using the QUIET option allows the restore to proceed. As to why this issue has not surfaced previously, I do not know. Maybe because typical restores are of entire file systems or directories; or maybe because many users configure the QUIET option. But with that having been said, I've no reason to think this problem is specific to the newer 7.1.x server versions. Best regards, Andy ____________________________________________________________________________ Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com IBM Tivoli Storage Manager links: Product support: https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager Online documentation: http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html Product Wiki: https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-28 09:15:31: > From: Michael Prix <m...@rs6000.darktech.org> > To: ADSM-L@VM.MARIST.EDU > Date: 2016-04-28 09:18 > Subject: Re: TSM Server 7.1.4 woes > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > Hello Andrew, > > setting QUIET resolved all problems, down to ADSM 2.1.8 :-) > Thank you very much for your time and efforts. It is always a pleasure to get > immediate help beyond the scope of the normal support lines. > Just for curiosity: What's the difference in the selection of an object > between VERBOSE and QUIET to generate such a reaction? > > -- > Michael Prix > On Mi, 2016-04-27 at 13:46 -0400, Andrew Raibeck wrote: > > Follow-up: > > > > Can you put the QUIET option in the client options file, then try the > > restore again? This is without upgrading the client software. > > > > Let me know if this enables a successful restore from tape. > > > > Best regards, > > > > Andy > > > > ____________________________________________________________________________ > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > > > IBM Tivoli Storage Manager links: > > Product support: > > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > > er > > > > Online documentation: > > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > > l > > > > Product Wiki: > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag > > e%20Manager > > > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-27 > > 12:54:02: > > > > > From: Andrew Raibeck/Hartford/IBM@IBMUS > > > To: ADSM-L@VM.MARIST.EDU > > > Date: 2016-04-27 12:57 > > > Subject: Re: TSM Server 7.1.4 woes > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > > > Hi Michael, > > > > > > I am looking further into this, but have you tried the latest 6.1 client > > > level? I tested 6.1.0.0, and I get the same error you do (backing up to > > LTO > > > tape). I tried the restore with 6.1.5.0 and it was successful. > > > > > > server: 7.1.4 on AIX > > > client: 6.1.0.0 on Windows 7 (backup and first restore test) > > > client: 6.1.5.0 on Windows 7 (restore of file backed up with 6.1.0.0 was > > > successful) > > > > > > Regards, > > > > > > Andy > > > > > > > > ____________________________________________________________________________ > > > > > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > > > > > IBM Tivoli Storage Manager links: > > > Product support: > > > > > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > > er > > > > > > > > Online documentation: > > > > > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > > l > > > > > > > > Product Wiki: > > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% > > > 20Storage%20Manager > > > > > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-27 > > > 09:43:00: > > > > > > > From: Michael Prix <m...@rs6000.darktech.org> > > > > To: ADSM-L@VM.MARIST.EDU > > > > Date: 2016-04-27 09:44 > > > > Subject: Re: TSM Server 7.1.4 woes > > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > > > > > Hello Andrew, > > > > > > > > yes, you are correct ANS4035W ist the correct message. > > > > As of your suggestions, we did some backups and restores and found out > > > that > > > > this error only appears if the object resides on tape. It doesn't > > matter > > > if > > > > tape is primary, copy or nextstoragepool. > > > > > > > > This error appears on Windows, Linux (x and p) and AIX clients up to > > and > > > > including Client Version 6.1.x.y (other OS and Versions still testing) > > > working > > > > with Linux (x and p), AIX and Windows servers. > > > > > > > > ANE4035W reported in Actlog. > > > > > > > > -- > > > > Michael PrixOn Mi, 2016-04-27 at 08:38 -0400, Andrew Raibeck wrote: > > > > > And another question: > > > > > > > > > > I think the message is on the client, ANS4035W (not ANR4035W)? When > > the > > > > > problem occurs, are there any messages displayed in the server > > activity > > > log > > > > > that would seem to correspond with this issue? > > > > > > > > > > Andy > > > > > > > > > > > > > > > ____________________________________________________________________________ > > > > > > > > > > > > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > > > > > > > > > IBM Tivoli Storage Manager links: > > > > > Product support: > > > > > > > > > > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > > > > > > > > > > er > > > > > > > > > > Online documentation: > > > > > > > > > > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > > > > > > > > > > l > > > > > > > > > > Product Wiki: > > > > > > > > > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storag > > > > > > > > > > e%20Manager > > > > > > > > > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-04-27 > > > > > 08:36:23: > > > > > > > > > > > From: Andrew Raibeck/Hartford/IBM@IBMUS > > > > > > To: ADSM-L@VM.MARIST.EDU > > > > > > Date: 2016-04-27 08:37 > > > > > > Subject: Re: TSM Server 7.1.4 woes > > > > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > > > > > > > > > Hello Michael, > > > > > > > > > > > > On what type of media does the backup data reside? Does this > > restore > > > > > issue > > > > > > occur when the data is on: > > > > > > > > > > > > * Disk (random access, device class DISK) > > > > > > * Disk (sequential, device class FILE) > > > > > > * Tape (a tape device class) > > > > > > * Next generation storage pool > > > > > > > > > > > > What type (operating system, e.g., Windows, AIX, Linux) of clients > > do > > > you > > > > > > know to be affected? > > > > > > > > > > > > Best regards, > > > > > > > > > > > > Andy > > > > > > > > > > > > > > > > > > > > > > ____________________________________________________________________________ > > > > > > > > > > > > > > > > > > > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > > > > > > > > > > > IBM Tivoli Storage Manager links: > > > > > > Product support: > > > > > > > > > > > > > > > > https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manag > > > > > > > > > > er > > > > > > > > > > > > > > > > > Online documentation: > > > > > > > > > > > > > > > > http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.htm > > > > > > > > > > l > > > > > > > > > > > > > > > > > Product Wiki: > > > > > > > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% > > > > > > 20Storage%20Manager > > > > > > > > > > > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on > > 2016-04-26 > > > > > > 07:03:38: > > > > > > > > > > > > > From: Michael Prix <m...@rs6000.darktech.org> > > > > > > > To: ADSM-L@VM.MARIST.EDU > > > > > > > Date: 2016-04-26 07:04 > > > > > > > Subject: TSM Server 7.1.4 woes > > > > > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > > > > > > > > > > > Hello all, > > > > > > > > > > > > > > it is well known that older clients are out of support, but > > still > > > > > > continue > > > > > > > to work with the capabilities they were designed for. > > > > > > > Now I and some colleagues of mine upgraded customers to TSM 7.1.4 > > > and > > > > > > 7.1.5, > > > > > > > with client-versions ranging from 5.5 to 7.1, and all of a sudden > > > all > > > > > > clients > > > > > > > <=6.1 can still backup to the server, but aren't any longer able > > to > > > > > > > restore/retrieve files. ANR4035W is reported. > > > > > > > While this might not be a situation where one could get support > > > from > > > > > IBM, > > > > > > it > > > > > > > is still a new situation as we as old *SMers are used to the fact > > > that > > > > > > old > > > > > > > clients remain useable after an upgrade. > > > > > > > > > > > > > > -- > > > > > > > Michael Prix > > > > > > > > > > > > > > > > > > > > >
