Adam Turoff [[EMAIL PROTECTED]] quoth:
*>
*>IT support exists on a continuum stretching from the immature
*>teenage hacker to Fortune 500 support organizations. Characterizing
*>support as existing on these two endpoints is like saying "you can have
*>a dog; choose between a chiuaua and a doberman".
We were talking about large corporations.
*>The lack of an "enterprise support solution" inhibits adoption of
*>Perl (or anything else) only in those organizations that demand
*>such support, or demand more than Perl Clinic, etc. can provide.
I've worked in some very large companies and every one of them like to
spend money on service and support. Lots and lots of money to ensure quick
response time and a chain of blame for the customer when things go wrong.
It's not everyday you get Barksdale on a support call for Netscape server
problems, but if you pay enough money it's amazing what doors of support
open to you. I don't know if Perl even generates that kind of demand for
support.
*>The middle ground won't solve everyone's problems. Than again, no
*>single "support solution" will ever do that.
Again, we were talking about big corporations.
e.
