> > I've worked in some very large companies and every one of them like to
> > spend money on service and support. Lots and lots of money to ensure quick
> > response time and a chain of blame for the customer when things go wrong.
> > [...] I don't know if Perl even generates that kind of demand for
> > support.
> 
> If Perl doesn't generate the demand for such a support package,
> perhaps that's an indication that Perl as it exists today is
> sufficiently robust and stable that it doesn't need big ticket
> support for installation and use.  (modulo features around the
> edge, such as Unicode and threads.)

I would add that this ends up being the case with most large companies I
have worked with. Either they employ key folks who *are* their support, or
they simply don't need it due to the reliability of their environment.
This is true of Verio and I know Micron, at least.

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