On Mon, Aug 13, 2001 at 12:26:17PM -0500, Elaine -HFB- Ashton wrote:
> Adam Turoff [[EMAIL PROTECTED]] quoth:
> *>IT support exists on a continuum stretching from the immature
> *>teenage hacker to Fortune 500 support organizations. Characterizing
> *>support as existing on these two endpoints is like saying "you can have
> *>a dog; choose between a chiuaua and a doberman".
>
> We were talking about large corporations.
No, *you* were mischaracterizing and oversimplifying support (for Perl,
presumably) as falling into the totally unprofessional and the
big ticket "fix it now package".
> *>The lack of an "enterprise support solution" inhibits adoption of
> *>Perl (or anything else) only in those organizations that demand
> *>such support, or demand more than Perl Clinic, etc. can provide.
>
> I've worked in some very large companies and every one of them like to
> spend money on service and support. Lots and lots of money to ensure quick
> response time and a chain of blame for the customer when things go wrong.
> [...] I don't know if Perl even generates that kind of demand for
> support.
If Perl doesn't generate the demand for such a support package,
perhaps that's an indication that Perl as it exists today is
sufficiently robust and stable that it doesn't need big ticket
support for installation and use. (modulo features around the
edge, such as Unicode and threads.)
Should that indeed be the case, it would also indicate that what
we need isn't a shrink wrapped box with enterprise support scrawled
in big bold letters, or even 1-800-PERL-BUG.
Z.
[1] The risk management folks will need more than that of course.
