Once you leave, they will deluge you with mailers offering deals to get you back, and they won't give up, even after years. You can always try the retention department route, but be prepared to actually switch if they don't budge, plus it will be a lot easier if you have a competitive offer to mention. Like AT&T/DirecTV is offering XYZ. Although I have AT&T UVerse at my house and their retention department doesn't give a rat's ass if I leave, they wouldn't offer anything, usually you'd expect some minor concession maybe in return for a new 12 month contract.
I would call, not go into a storefront. Also if you do get a promo, be prepared for the price to go up in 12 or 24 months, mark your calendar and be prepared to do the same routine again. If they can get Comcast, they probably have at least one other wired option, although it may only be DSL, still it pays to research what the competition is offering before calling and playing the retention department game. The other approach is to look at the bill and see if you need everything in the bundle. Do they need landline phone? Could they just get broadband and use maybe an OTA antenna plus 1 or 2 streaming services? It might be less convenient, but with cable it's possible to pay $100 per month for TV and still find nothing you actually want to watch. -----Original Message----- From: AF <[email protected]> On Behalf Of Chuck McCown Sent: Friday, January 18, 2019 2:45 PM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] Dealing with Comcast Residential Worth the bluff. Call to cancel. Say you are going streaming over dsl or wireless, cell, Hughes etc. they have specialists to save accounts from cancelling. No harm in making the threat. Sent from my iPhone > On Jan 18, 2019, at 1:23 PM, Nate Burke <[email protected]> wrote: > > My Parents have been with Comcast for tv/internet/voice for several years, and their bill has crept up to almost $200/mo now. I've heard that if you call in, you can get some of the new contract deals even though you're existing. Has anyone had to navigate Comcast and have any tips for getting the best rate? Can you do the same thing by going to one of the xfinity stores? > > They're in a wooded area, so their only options are Comcast or Frontier. > > Nate > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
