"Our system shows that you have a residential, non-business package, so please note that our business customers receive priority tech support and service calls over the residential ones. If you wish to upgrade to the business package to enjoy its advantages, I can pass you over to accounting".
On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <[email protected]> wrote: > What is everyone doing for all these residential customers that when their > internet is down are always requesting expedited repairs beause they need > they are "running a business from home" etc? > > Do you make them jump up to business package? Or add a fee on their bill > for > "commercial use"??? > > Seems to be happening all the time lately and I feel like they are taking > advantage of residential pricing but wanting business type service. > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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