Sounds like they want an SLA type service so they need an SLA type price. On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <[email protected]> wrote:
> What is everyone doing for all these residential customers that when their > internet is down are always requesting expedited repairs beause they need > they are "running a business from home" etc? > > Do you make them jump up to business package? Or add a fee on their bill > for > "commercial use"??? > > Seems to be happening all the time lately and I feel like they are taking > advantage of residential pricing but wanting business type service. > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
