and no after hours response on Residential On Tue, Aug 6, 2019 at 12:10 PM <[email protected]> wrote:
> I used to publish a triage/response time sheet in our faq page. Something > like: “Residential trouble tickets would be dispatched to a technician > within 24 hours on business days when when work load permits. Business > customers have priority over residential customers. No weekend response.” > > *From:* Lewis Bergman > *Sent:* Tuesday, August 6, 2019 10:02 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] residential customers that alway claiming > "business use" > > Sounds like they want an SLA type service so they need an SLA type price. > > On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <[email protected]> > wrote: > >> What is everyone doing for all these residential customers that when >> their internet is down are always requesting expedited repairs beause they >> need they are "running a business from home" etc? >> >> Do you make them jump up to business package? Or add a fee on their bill >> for >> "commercial use"??? >> >> Seems to be happening all the time lately and I feel like they are taking >> advantage of residential pricing but wanting business type service. >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > -- > Lewis Bergman > 325-439-0533 Cell > > ------------------------------ > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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