Tell them if they want business service they can buy business service and give them the price sheet.
On Tue, Aug 6, 2019 at 10:45 AM Kurt Fankhauser <lists.wavel...@gmail.com> wrote: > What is everyone doing for all these residential customers that when their > internet is down are always requesting expedited repairs beause they need > they are "running a business from home" etc? > > Do you make them jump up to business package? Or add a fee on their bill > for > "commercial use"??? > > Seems to be happening all the time lately and I feel like they are taking > advantage of residential pricing but wanting business type service. > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Carl Peterson *PORT NETWORKS* 401 E Pratt St, Ste 2553 Baltimore, MD 21202 (410) 637-3707
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