We are very impressed with SIAE Alfo Plus 11 and 18Ghz links with 80Mhz
dual-pol channels.
Getting 1.4Gbps of throughput.
On 8 Jan 2020, at 19:52, Ken Hohhof wrote:
Mark is right, I was being nice.
As far as advance replacement, I believe there is an additional
warranty you can purchase to get that. Haven’t done it, so can’t
comment.
There is some period of time after shipment, I think 30 or 45 days or
something, where they will treat it as a DOA and just replace it. If
you buy a bunch of radios and then a bunch of dishes and then have
tower climbers put them up on towers when weather permits, it’s easy
to have a couple months pass before you realize you got a bad radio.
Then you can be looking at 2-3 months turnaround because they treat it
as an in-warranty repair. And honestly, if it was DOA, I really
don’t want it repaired, I want a radio that was good out of the box.
I was lazy about bench testing the radios because the first couple
years I never got a bad one. Then in 2019 I had two bad ones, and
even though I had purchased a spare link, the bad ones were either
both High or both Low.
Once they work, I haven’t had any die so far. I have 6 PTP820S
links and 2 PTP820C links in service. All 11 GHz except one 6 GHz.
Not a huge number of them, but we’re small. We also have some older
Trango and Exalt links.
From: AF <[email protected]> On Behalf Of Josh Baird
Sent: Wednesday, January 8, 2020 5:25 PM
To: AnimalFarm Microwave Users Group <[email protected]>
Subject: Re: [AFMUG] Ubiquiti AF-11x licensed links
Do they not have an advanced replacement? This seems to be pretty
common with other vendors these days.
On Wed, Jan 8, 2020 at 6:23 PM Mark Radabaugh <[email protected]
<mailto:[email protected]> > wrote:
On Jan 8, 2020, at 5:45 PM, Ken Hohhof <[email protected]
<mailto:[email protected]> > wrote:
A couple other comments about Cambium licensed radios. Make sure you
account for the price of all the keys you may need. Ask your Cambium
rep if you can get a discount, especially if you intend to buy
multiple links. They may have promos or be able to give you special
pricing on the HW, the keys, or both. Does no good to badger your
distributor for special pricing, it has to come from your Cambium
regional sales rep. If you don’t know that person, make their
acquaintance. One final thing – test all radios on the bench as
soon as you receive them, even if they won’t be deployed for a few
weeks or maybe are spares. At least run the internal RF loopback
test. Better yet, bench test them as High/Low pairs, with several
reams of paper in between or bouncing off the ceiling. It will be a
lot easier to get any DOA or early failure radios replaced if you can
just return them as DOA, rather than sending them in for repair under
warranty later. Repair turnaround time is unspectacular.
Ken is being nice with ‘unspectacular’. I would go with awful.
Mark
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