Ken, It is definitely becoming more frequent that we hear they don't have any devices with ethernet, especially Apple households. We tell them to find one or buy the adapter like you do. Or we can come out and test with an $80 service call charge.
We also do not guarantee residential speeds but our goal is to make sure they get it most of the time. We trust preseem and look at their peak speeds which is the blue line on the graph to confirm if their connection peaks to their plan speed. If it does, we assume there's likely no issue and then check their wifi. We shut down the customers that "want what they pay for" very quickly. If you don't, they will be a pain in the butt forever. If they demand it, quote them an SLA connection at a minimum $500 per month. They generally shut up after that. On Fri, Jan 24, 2020, 11:38 AM <[email protected]> wrote: > I guess it depends on if you have to put on a battery backed power supply > too. > > *From:* Jason McKemie > *Sent:* Friday, January 24, 2020 9:50 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] Google/Nest WiFi speedtest > > Last time I checked the 844E + Calix ONT was actually cheaper than the > 844G. > > On Friday, January 24, 2020, Josh Luthman <[email protected]> > wrote: > >> Hard disagree. The 844G is *CHEAP* compared to ONT+WiFi Router in terms >> of hardware. Having one box/troubleshoot point is a nice cost savings, too. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> <https://www.google.com/maps/search/1100+Wayne+St+Suite+1337+Troy,+OH+45373?entry=gmail&source=g> >> Suite 1337 >> <https://www.google.com/maps/search/1100+Wayne+St+Suite+1337+Troy,+OH+45373?entry=gmail&source=g> >> Troy, OH 45373 >> <https://www.google.com/maps/search/1100+Wayne+St+Suite+1337+Troy,+OH+45373?entry=gmail&source=g> >> >> >> On Fri, Jan 24, 2020 at 9:31 AM Mike Hammett <[email protected]> wrote: >> >>> There's no way Calix will get a dime from me. Everything is so expensive >>> compared to alternatives. >>> >>> >>> >>> ----- >>> Mike Hammett >>> Intelligent Computing Solutions <http://www.ics-il.com/> >>> <https://www.facebook.com/ICSIL> >>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>> <https://twitter.com/ICSIL> >>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>> <https://www.facebook.com/mdwestix> >>> <https://www.linkedin.com/company/midwest-internet-exchange> >>> <https://twitter.com/mdwestix> >>> The Brothers WISP <http://www.thebrotherswisp.com/> >>> <https://www.facebook.com/thebrotherswisp> >>> >>> >>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>> ------------------------------ >>> *From: *"Jason McKemie" <[email protected]> >>> *To: *"AnimalFarm Microwave Users Group" <[email protected]> >>> *Sent: *Thursday, January 23, 2020 12:29:01 PM >>> *Subject: *Re: [AFMUG] Google/Nest WiFi speedtest >>> >>> What does Calix get you for on the management? I've been looking into >>> some options for managed routers, and I like the 844E, but Calix is pretty >>> proud of their management platform and it just doesn't make a lot of sense >>> for the number of managed routers we would be deploying right now. >>> >>> I'm wondering if anyone out there has any experience with Ubiquiti's >>> Dream Machine (unfortunate name, since Sony has been using it for a couple >>> of decades). At least Ubiquiti has a management platform that I don't need >>> to sacrifice my firstborn for. >>> >>> On Thu, Jan 23, 2020 at 11:47 AM Darin Steffl <[email protected]> >>> wrote: >>> >>>> Guys, >>>> >>>> Start heavily pushing managed routers. We're all Calix with 804mesh and >>>> we include the first router free in all our plans. >>>> >>>> Makes a huge difference. >>>> >>>> Google wifi is bad because there's no way to manually set the 5ghz >>>> channel away from our radio. We have one customer we told this and that >>>> their service will stink until they switch to our router or get a different >>>> mesh system like orbi where you can still set the channel manually. >>>> >>>> We also do not support any speedtest except speedtest.net and >>>> selecting one server we like. Also they have to be hardwired to the POE or >>>> we won't respond to their tests. This eliminates much of the back and forth >>>> wifi speedtests. >>>> >>>> On Thu, Jan 23, 2020, 11:34 AM Matt Hoppes < >>>> [email protected]> wrote: >>>> >>>>> I've had a slew of wifi related calls this week. Plug in, no issue. >>>>> WiFi -- interference - customer needs to get a dual band router, or >>>>> it's >>>>> so bad it's just not fixable. >>>>> >>>>> I really just want to tell folks "WiFi is not supported on our >>>>> service, >>>>> use at your own risk"... but of course, I can't do that. >>>>> >>>>> On 1/23/20 11:54 AM, Ken Hohhof wrote: >>>>> > Anybody know if the speedtest built into the Google and Nest WiFi >>>>> mesh >>>>> > routers use the same M-Lab speedtest as the one a Google search >>>>> sends >>>>> > you to? Their FAQ seems to indicate it is different and tests to >>>>> > Youtube servers. >>>>> > >>>>> > Apparently they have a feature where customers can set it up to >>>>> > periodically test their speed, and now I have customers calling in >>>>> to >>>>> > report that their router says they aren’t getting the speed they’re >>>>> > paying for. We burn a bunch of time checking all the stats, >>>>> including >>>>> > Preseem which shows no problems at all and actual traffic >>>>> consistently >>>>> > to the speed plan they’re on. When asked what they were trying to >>>>> do >>>>> > that was slow or when they ran the speedtest, they can’t cite any >>>>> > problems and the speedtests were done days ago and they are just >>>>> > reviewing the Google report. >>>>> > >>>>> > One guy said the Google report indicated his dish moved in a >>>>> windstorm >>>>> > so we needed to come out and fix it. We have all sorts of graphs on >>>>> his >>>>> > signal, SNR, etc. and his dish had not moved. We had however moved >>>>> this >>>>> > tower onto Preseem for bandwidth management around that time. >>>>> Everyone >>>>> > else is seeing better performance as a result, video streaming, >>>>> gaming >>>>> > and web browsing now play nice together. I’m wondering if somehow >>>>> the >>>>> > Google speedtest doesn’t like the Preseem algorithms (FQ-CODEL + >>>>> AQM), >>>>> > or if their speedtest is just flakey. >>>>> > >>>>> > I don’t have a Google or Nest WiFi to test with. We have a whole >>>>> list >>>>> > of other reasons why we hate them. Generally we tell customers not >>>>> to >>>>> > buy them unless they are on a 3.65 GHz AP, but customers like to say >>>>> > screw you and then still expect you to be responsible for their bad >>>>> > decisions. (Like the customers who select the cheap plan despite >>>>> being >>>>> > told it is too slow to watch streaming video, and then call to >>>>> complain >>>>> > about streaming video.) >>>>> > >>>>> > Other reasons we hate them: >>>>> > >>>>> > - no dedicated backhaul channel, compared to (for example) Netgear >>>>> Orbi >>>>> > >>>>> > - only 1 or 2 Ethernet ports >>>>> > >>>>> > - requires Google account and app >>>>> > >>>>> > - requires cloud >>>>> > >>>>> > - uses Google DNS by default >>>>> > >>>>> > - tell me they’re not doing data mining >>>>> > >>>>> > - puck and point terminology is goofy, reminiscent of Apple and >>>>> their >>>>> > airports and time capsules >>>>> > >>>>> > >>>>> >>>>> -- >>>>> AF mailing list >>>>> [email protected] >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> ------------------------------ > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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