How does Preseem compare to Procera? On Fri, Jan 31, 2020 at 11:25 AM Darin Steffl <[email protected]> wrote:
> I second everything David said. We've been on it 2 years now and it's a > tool I will never give up. It's worth every penny > > On Fri, Jan 31, 2020, 11:03 AM David Coudron <[email protected]> > wrote: > >> We have been using Preseem for about a year now. We originally >> implemented it as a way to better manage the customer experience and >> potentially make better use of our DIA bandwidth and maybe reduce some DIA >> costs. I am guessing someone could build a similar product on their own >> with open source. >> >> However, what we have found is that we get significantly more than the >> customer experience management with the tool. The reporting is beyond >> awesome, it has become our number one tool for troubleshooting customers >> complaints. Others on this list can weigh in on how they use it, but our >> typical day goes something like this: >> 1) During our morning Ops call, we take a peek at Preseem's recap of >> tower latency yesterday. If nothing new shows up for Red towers/access >> points, we look at Yellow Access Points (this is a ranking of Aps/towers >> over certain latency thresholds) >> 2) If any customer calls have come in, we use the Preseem tool to see if >> they are experiencing latency issues. If they are, we check our SNMP >> based monitoring tool to see if their wireless connection to the tower has >> changed or if the AP is experience issues. We had a pretty major >> windstorm go through two weeks ago, and we found a few customers whose >> latency spiked and investigation into their connection showed there was an >> issue with their dish. >> 3) If latency has climbed, but the AP and upstream devices are all OK, we >> check into the experience of that customer to others on their tower. Is >> their latency spike unique, does it happen only under load, etc. More >> often than not, the issue is specific to them, doesn't only happen under >> load, and only at certain times. It is usually from streaming a show on >> the TV in the far back upstairs bedroom (or something like that) with a >> crappy connection to their wifi router in the house. >> >> We have found it to be an indispensable tool for this kind of thing. We >> bought it for QoE, but use it daily for monitoring/troubleshooting >> activities. Not only do you get a hosted reporting solution, you have >> access to some pretty smart folks. >> >> Just this morning our first line of support person said "If Preseem ever >> goes down, I will cry, it is my favorite troubleshooting tool". We were >> having a discussion about how you could compare QoE/Latency from a customer >> to other customers on the same AP, to others on the Same Tower, to others >> in the same DIA, etc. It is hard to explain how much it changes the way >> you think about the "My Internet is slow" complaint. Quite often this >> person will get a call about it being slow last night, and she will ask the >> time at which it happened and pull up very detailed information like "You >> were using 45 of you 50 Mbps plan with 50 ms latency". >> >> Take the time to go through the demo with Gerrit. You may not decide it >> is not for you, but it won't be a waste of time to understand why they are >> pushing it so hard. >> >> David Coudron >> [email protected] | Mobile: 612-991-7474 >> >> Advantenon, Inc. >> [email protected] | 3500 Vicksburg Lane N, Suite 315, Plymouth, MN >> 55447 | www.advantenon.com | Phone: 800-704-4720 | Local: >> 612-454-1545 >> >> >> >> -----Original Message----- >> From: AF <[email protected]> On Behalf Of Adam Moffett >> Sent: Friday, January 31, 2020 10:41 AM >> To: [email protected] >> Subject: Re: [AFMUG] bufferbloat >> >> I think they have integration with common CRM's like Sonar. >> >> You sound exactly like I sounded 15 years ago. The more stuff I have to >> deal with every day, the more I'm ok with outsourcing some of my troubles >> to someone else. >> >> I just paid a guy $800 to replace an exhaust inducer in my furnace. I >> know that inducer is $99 and goes in with 4 screws and a hose clamp, but >> it's more worth my time to let someone else take care of it so I can do >> something else. Same goes for Preseem vs the $300 Linux box. >> >> I'm not knocking your method. There's a point in the business cycle >> where there's more time than there is cash, and it will make sense to do >> some more DIY things. I'm just saying the Preseem thing has value too. >> >> -Adam >> >> >> On 1/31/2020 11:34 AM, Dev wrote: >> > I’m getting spammed like every day with the Preseem guys selling what >> seem like expensive hacks of fq_codel to reduce bufferbloat. Is there >> anything else interesting about their technology besides deploying open >> source implementation of fq_codel or CAKE on commodity hardware, which we >> already do to great effect on a $300 single board Linux box with a few >> ports? I guess they have a pretty dashboard, anyhing other than that? >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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