Or I guess more appropriately now, Sandvine / Procera. On Fri, Jan 31, 2020 at 11:48 AM Jason McKemie < [email protected]> wrote:
> How does Preseem compare to Procera? > > On Fri, Jan 31, 2020 at 11:25 AM Darin Steffl <[email protected]> > wrote: > >> I second everything David said. We've been on it 2 years now and it's a >> tool I will never give up. It's worth every penny >> >> On Fri, Jan 31, 2020, 11:03 AM David Coudron < >> [email protected]> wrote: >> >>> We have been using Preseem for about a year now. We originally >>> implemented it as a way to better manage the customer experience and >>> potentially make better use of our DIA bandwidth and maybe reduce some DIA >>> costs. I am guessing someone could build a similar product on their own >>> with open source. >>> >>> However, what we have found is that we get significantly more than the >>> customer experience management with the tool. The reporting is beyond >>> awesome, it has become our number one tool for troubleshooting customers >>> complaints. Others on this list can weigh in on how they use it, but our >>> typical day goes something like this: >>> 1) During our morning Ops call, we take a peek at Preseem's recap of >>> tower latency yesterday. If nothing new shows up for Red towers/access >>> points, we look at Yellow Access Points (this is a ranking of Aps/towers >>> over certain latency thresholds) >>> 2) If any customer calls have come in, we use the Preseem tool to see if >>> they are experiencing latency issues. If they are, we check our SNMP >>> based monitoring tool to see if their wireless connection to the tower has >>> changed or if the AP is experience issues. We had a pretty major >>> windstorm go through two weeks ago, and we found a few customers whose >>> latency spiked and investigation into their connection showed there was an >>> issue with their dish. >>> 3) If latency has climbed, but the AP and upstream devices are all OK, >>> we check into the experience of that customer to others on their tower. >>> Is their latency spike unique, does it happen only under load, etc. More >>> often than not, the issue is specific to them, doesn't only happen under >>> load, and only at certain times. It is usually from streaming a show on >>> the TV in the far back upstairs bedroom (or something like that) with a >>> crappy connection to their wifi router in the house. >>> >>> We have found it to be an indispensable tool for this kind of thing. >>> We bought it for QoE, but use it daily for monitoring/troubleshooting >>> activities. Not only do you get a hosted reporting solution, you have >>> access to some pretty smart folks. >>> >>> Just this morning our first line of support person said "If Preseem ever >>> goes down, I will cry, it is my favorite troubleshooting tool". We were >>> having a discussion about how you could compare QoE/Latency from a customer >>> to other customers on the same AP, to others on the Same Tower, to others >>> in the same DIA, etc. It is hard to explain how much it changes the way >>> you think about the "My Internet is slow" complaint. Quite often this >>> person will get a call about it being slow last night, and she will ask the >>> time at which it happened and pull up very detailed information like "You >>> were using 45 of you 50 Mbps plan with 50 ms latency". >>> >>> Take the time to go through the demo with Gerrit. You may not decide >>> it is not for you, but it won't be a waste of time to understand why they >>> are pushing it so hard. >>> >>> David Coudron >>> [email protected] | Mobile: 612-991-7474 >>> >>> Advantenon, Inc. >>> [email protected] | 3500 Vicksburg Lane N, Suite 315, Plymouth, MN >>> 55447 | www.advantenon.com | Phone: 800-704-4720 | Local: >>> 612-454-1545 >>> >>> >>> >>> -----Original Message----- >>> From: AF <[email protected]> On Behalf Of Adam Moffett >>> Sent: Friday, January 31, 2020 10:41 AM >>> To: [email protected] >>> Subject: Re: [AFMUG] bufferbloat >>> >>> I think they have integration with common CRM's like Sonar. >>> >>> You sound exactly like I sounded 15 years ago. The more stuff I have to >>> deal with every day, the more I'm ok with outsourcing some of my troubles >>> to someone else. >>> >>> I just paid a guy $800 to replace an exhaust inducer in my furnace. I >>> know that inducer is $99 and goes in with 4 screws and a hose clamp, but >>> it's more worth my time to let someone else take care of it so I can do >>> something else. Same goes for Preseem vs the $300 Linux box. >>> >>> I'm not knocking your method. There's a point in the business cycle >>> where there's more time than there is cash, and it will make sense to do >>> some more DIY things. I'm just saying the Preseem thing has value too. >>> >>> -Adam >>> >>> >>> On 1/31/2020 11:34 AM, Dev wrote: >>> > I’m getting spammed like every day with the Preseem guys selling what >>> seem like expensive hacks of fq_codel to reduce bufferbloat. Is there >>> anything else interesting about their technology besides deploying open >>> source implementation of fq_codel or CAKE on commodity hardware, which we >>> already do to great effect on a $300 single board Linux box with a few >>> ports? I guess they have a pretty dashboard, anyhing other than that? >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >
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