if you are giving them real 20Mbps no Bursting

and they don't have packet drops or local wifi interference to their router

then I have read that MAC's will time out on updates due to the MAC going
to sleep
setting the sleep timer to a few hours or even never might help

On Sat, Nov 7, 2020 at 7:33 AM Ken Hohhof <[email protected]> wrote:

> I forget if this has been discussed before, but is there something about
> Apple software upgrades that is unique?
>
>
>
> It seems I regularly get people saying they can’t upgrade their Mac or
> other Apple product because it says it times out.  So of course they say
> their Internet is too slow.  But I’m talking about people with 20M
> downstream speeds.  And no reason they shouldn’t be getting that speed.
> And it seems like their only complaint is the Apple software updates.  They
> can stream Netflix just fine.
>
>
>
> Latest one is complaining about a Mac, but I think I’ve heard this about
> iPhone/iPad devices also.  I know iDevices will sometimes switch to
> cellular data, but a Mac shouldn’t be doing that.
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