Re: [AFMUG] Apple upgrade times out

[Bill Prince]

It's just that non-technical Apple users are whiny little cry babies.

bp
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On 11/7/2020 6:33 AM, Adam Moffett wrote:

When one of our tech support guys the other day was saying "Apple devices are having trouble on the WiFi" at a certain building, it occurred to me that maybe Apple just has a large block of users who are vocal about the fact that they have an Apple product, so therefore we notice a non-existent trend.  Is it that 2% of people report their goofy problems in a given time frame, and we notice the Apple ones because there happens to be a block of them and nobody bothers pointing out when they have a Dell or a Chromebook.

Just a thought....I'm not saying that's the case here, and I don't know a good way to rule out that kind of reporting bias.

On 11/6/2020 6:32 PM, Ken Hohhof wrote:

I forget if this has been discussed before, but is there something about Apple software upgrades that is unique?

 

It seems I regularly get people saying they can’t upgrade their Mac or other Apple product because it says it times out.  So of course they say their Internet is too slow.  But I’m talking about people with 20M downstream speeds.  And no reason they shouldn’t be getting that speed.  And it seems like their only complaint is the Apple software updates.  They can stream Netflix just fine.

 

Latest one is complaining about a Mac, but I think I’ve heard this about iPhone/iPad devices also.  I know iDevices will sometimes switch to cellular data, but a Mac shouldn’t be doing that.

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