When one of our tech support guys the other day was saying "Apple
devices are having trouble on the WiFi" at a certain building, it
occurred to me that maybe Apple just has a large block of users who are
vocal about the fact that they have an Apple product, so therefore we
notice a non-existent trend. Is it that 2% of people report their goofy
problems in a given time frame, and we notice the Apple ones because
there happens to be a block of them and nobody bothers pointing out when
they have a Dell or a Chromebook.
Just a thought....I'm not saying that's the case here, and I don't know
a good way to rule out that kind of reporting bias.
On 11/6/2020 6:32 PM, Ken Hohhof wrote:
I forget if this has been discussed before, but is there something
about Apple software upgrades that is unique?
It seems I regularly get people saying they can’t upgrade their Mac or
other Apple product because it says it times out. So of course they
say their Internet is too slow. But I’m talking about people with 20M
downstream speeds. And no reason they shouldn’t be getting that
speed. And it seems like their only complaint is the Apple software
updates. They can stream Netflix just fine.
Latest one is complaining about a Mac, but I think I’ve heard this
about iPhone/iPad devices also. I know iDevices will sometimes switch
to cellular data, but a Mac shouldn’t be doing that.
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