I regularly run into customers who want a new SM because we installed it several years ago and they assume there are newer, faster ones now and they should have one of those.
It doesn't help when for example they see us install a 450b for a neighbor and it looks different from their classic 450 with a reflector dish. It looks different. Obviously the neighbor got the new fast radio, while they are stuck with the old slow one, and we need to come upgrade theirs. I can try to explain why there's no difference, or something about it being a software defined radio and theirs is running the latest FW same as the neighbor's radio, or that we applied a license key to take theirs from 20M sustained to uncapped. But they seem to think if they are paying their bill every month, they should get a new radio every couple years. Like a new smartphone every 2 years? Or maybe they think the only thing we did was install something on their roof, so why do they need to keep paying us if we don't upgrade the thing on the roof, what are we doing to earn our money? Anybody have a solution for this? Or just continue ignoring them? In case you didn't get the Men In Black reference: https://www.youtube.com/watch?v=ha-uagjJQ9k
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
