I rarely hear this from customers but we've always used a round dish of some sort. Nanobridge, powerbeam, epmp force 110, 200, 300
So we never used reflectors and customers can't tell the difference from the ground of any of the above dishes. That said, if you can provide them their plan speed with the old SM and there isn't any improvement with the new one, you have no obligation to upgrade their hardware. You upgrade when their plan needs newer hardware or it's defective and needs replacement. As long as you own the gear, you decide when it's upgraded, period. Where we're upgrading 1k or 2k to the 3k with 4x4 sector, we're proactively upgrading the top 10 customers on each sector to Force 300 so we can see some mu-mimo action. They don't pay for the upgrade because it's our gear and we're doing it to increase capacity. The gear we swap gets reused elsewhere on the network where our 2k gear is sufficient and underloaded. We have some 6+ year old powerbeams that are elevated still chugging along too. They've made us a lot of money. Cambium offering elevate for our ubiquiti cpe saved us over $400,000 in hardware, labor, and opportunity costs. On Fri, Dec 4, 2020, 3:07 PM Steve Jones <[email protected]> wrote: > Install a new capped one > > On Fri, Dec 4, 2020, 2:57 PM Ken Hohhof <[email protected]> wrote: > >> I regularly run into customers who want a new SM because we installed it >> several years ago and they assume there are newer, faster ones now and they >> should have one of those. >> >> >> >> It doesn’t help when for example they see us install a 450b for a >> neighbor and it looks different from their classic 450 with a reflector >> dish. It looks different. Obviously the neighbor got the new fast radio, >> while they are stuck with the old slow one, and we need to come upgrade >> theirs. I can try to explain why there’s no difference, or something about >> it being a software defined radio and theirs is running the latest FW same >> as the neighbor’s radio, or that we applied a license key to take theirs >> from 20M sustained to uncapped. But they seem to think if they are paying >> their bill every month, they should get a new radio every couple years. >> Like a new smartphone every 2 years? Or maybe they think the only thing we >> did was install something on their roof, so why do they need to keep paying >> us if we don’t upgrade the thing on the roof, what are we doing to earn our >> money? >> >> >> >> Anybody have a solution for this? Or just continue ignoring them? >> >> >> >> >> >> In case you didn’t get the Men In Black reference: >> >> https://www.youtube.com/watch?v=ha-uagjJQ9k >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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