I think the reflector had another 2db or some such, so maybe that's even
true.
On 12/4/2020 10:28 PM, Daniel White wrote:
Tell them on the newer style you are actually able to restrict their
speeds better so it will actually be a downgrade for them but an
upgrade for you. Or that the older reflector is no longer made but
gives them a better signal which equals faster speeds.
photograph
Daniel White
Co-Founder
phone: +1 (702) 470-2770
direct:+1 (702) 470-2766
Ken Hohhof <mailto:[email protected]>
December 4, 2020 at 13:56
I regularly run into customers who want a new SM because we installed
it several years ago and they assume there are newer, faster ones now
and they should have one of those.
It doesn’t help when for example they see us install a 450b for a
neighbor and it looks different from their classic 450 with a
reflector dish. It looks different. Obviously the neighbor got the
new fast radio, while they are stuck with the old slow one, and we
need to come upgrade theirs. I can try to explain why there’s no
difference, or something about it being a software defined radio and
theirs is running the latest FW same as the neighbor’s radio, or that
we applied a license key to take theirs from 20M sustained to
uncapped. But they seem to think if they are paying their bill every
month, they should get a new radio every couple years. Like a new
smartphone every 2 years? Or maybe they think the only thing we did
was install something on their roof, so why do they need to keep
paying us if we don’t upgrade the thing on the roof, what are we
doing to earn our money?
Anybody have a solution for this? Or just continue ignoring them?
In case you didn’t get the Men In Black reference:
https://www.youtube.com/watch?v=ha-uagjJQ9k
<https://www.youtube.com/watch?v=ha-uagjJQ9k>
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