Tell them on the newer style you are actually able to restrict their speeds better so it will actually be a downgrade for them but an upgrade for you. Or that the older reflector is no longer made but gives them a better signal which equals faster speeds.
photograph Daniel White Co-Founder phone: +1 (702) 470-2770 direct:+1 (702) 470-2766 > Ken Hohhof <mailto:[email protected]> > December 4, 2020 at 13:56 > > I regularly run into customers who want a new SM because we installed > it several years ago and they assume there are newer, faster ones now > and they should have one of those. > > > > It doesn’t help when for example they see us install a 450b for a > neighbor and it looks different from their classic 450 with a > reflector dish. It looks different. Obviously the neighbor got the > new fast radio, while they are stuck with the old slow one, and we > need to come upgrade theirs. I can try to explain why there’s no > difference, or something about it being a software defined radio and > theirs is running the latest FW same as the neighbor’s radio, or that > we applied a license key to take theirs from 20M sustained to > uncapped. But they seem to think if they are paying their bill every > month, they should get a new radio every couple years. Like a new > smartphone every 2 years? Or maybe they think the only thing we did > was install something on their roof, so why do they need to keep > paying us if we don’t upgrade the thing on the roof, what are we doing > to earn our money? > > > > Anybody have a solution for this? Or just continue ignoring them? > > > > > > In case you didn’t get the Men In Black reference: > > https://www.youtube.com/watch?v=ha-uagjJQ9k > > > > >
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