Thats exactly it for the issues that actually exist, thanks. Now i need to know what its called when the issue is imagined after an event.
Similar to the game i play with my wife where i ask her if the kids feel warm and 99 percent of the time she "feels" a fever on their forehead On Tue, Feb 1, 2022, 9:39 AM <[email protected]> wrote: > In classical Greek sophistry, the term was “Post hoc ergo propter hoc”. > Which means “after, therefore because of”. > > It’s one of the classic logical fallacies. > > > > > > *From:* AF <[email protected]> *On Behalf Of *Steve Jones > *Sent:* Tuesday, February 01, 2022 1:10 AM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* [AFMUG] Motivated Perception/Confirmation Bias Term in Tech > > > > You guys are a bunch of nerds, somebody has to know the term Im looking > for to describe this phenomena. > > > > When an inert even triggers customers to believe there is an issue that > doesnt exist, or they notice an existing issue and assign it to the event. > > > > Some examples: > > > > You put up a notification that site A is undergoing maintenance, so a > customer on Site B that is totally isolated sayas that ever since that > maintenance, there has been a problem. > > > > We did a mass change of our defalt WPA keys on managed routers. Probably 1 > percent of the customers claimed that "ever since the change" there has > been some issue. Changing they WPA key wont impact performance. > > > > I just completed a network wide rate plan naming convention change, every > non custom account will have anew name for their rate plan on their > invoice. this had zero service impact, its just clerical, but as the bills > go out, probably 1 percent (probably that same 1 percent) will call in with > an "ever since the change" complaint. > > > > Im not looking to argue with the customer as to whether there is an issue > or not, Im simply looking for the name of the phenomenon. > > > > Id like to incorporate this into tier 1 support training so that this > doesnt continually generate nuisance escalations. Some reference material > on it would be the bees knees. Everything has a name, like Petrichor: the > way it smells outside after rain or Phosphenes: the lights you see when you > close your eyes and press your hands to them. > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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