So it is.
It was taught to me as one of the logical fallacies formally identified
in ancient Greece.....but the phrase itself is Latin. Maybe the
professor was mistaken.
On 2/1/2022 3:30 PM, Jaime Solorza wrote:
non amicus Graecus, non Latinus
No my friend, it's a Latin expression..
On Tue, Feb 1, 2022, 8:39 AM <[email protected]> wrote:
In classical Greek sophistry, the term was “Post hoc ergo propter
hoc”. Which means “after, therefore because of”.
It’s one of the classic logical fallacies.
*From:* AF <[email protected]> *On Behalf Of *Steve Jones
*Sent:* Tuesday, February 01, 2022 1:10 AM
*To:* AnimalFarm Microwave Users Group <[email protected]>
*Subject:* [AFMUG] Motivated Perception/Confirmation Bias Term in Tech
You guys are a bunch of nerds, somebody has to know the term Im
looking for to describe this phenomena.
When an inert even triggers customers to believe there is an issue
that doesnt exist, or they notice an existing issue and assign it
to the event.
Some examples:
You put up a notification that site A is undergoing maintenance,
so a customer on Site B that is totally isolated sayas that ever
since that maintenance, there has been a problem.
We did a mass change of our defalt WPA keys on managed routers.
Probably 1 percent of the customers claimed that "ever since the
change" there has been some issue. Changing they WPA key wont
impact performance.
I just completed a network wide rate plan naming convention
change, every non custom account will have anew name for their
rate plan on their invoice. this had zero service impact, its just
clerical, but as the bills go out, probably 1 percent (probably
that same 1 percent) will call in with an "ever since the change"
complaint.
Im not looking to argue with the customer as to whether there is
an issue or not, Im simply looking for the name of the phenomenon.
Id like to incorporate this into tier 1 support training so that
this doesnt continually generate nuisance escalations. Some
reference material on it would be the bees knees. Everything has a
name, like Petrichor: the way it smells outside after rain
or Phosphenes: the lights you see when you close your eyes and
press your hands to them.
--
AF mailing list
[email protected]
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
[email protected]
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
