what a find!
On 2/2/22 07:52, [email protected] wrote:
Maybe apophenia is closer to what Steve was originally looking for.
https://www.merriam-webster.com/dictionary/apophenia
*From:* Adam Moffett <[email protected]>
*Sent:* Wednesday, February 02, 2022 9:46 AM
*To:* [email protected]
*Subject:* Re: [AFMUG] Motivated Perception/Confirmation Bias Term in Tech
So it is.
It was taught to me as one of the logical fallacies formally
identified in ancient Greece.....but the phrase itself is Latin.
Maybe the professor was mistaken.
On 2/1/2022 3:30 PM, Jaime Solorza wrote:
non amicus Graecus, non Latinus
No my friend, it's a Latin expression..
On Tue, Feb 1, 2022, 8:39 AM <[email protected]> wrote:
In classical Greek sophistry, the term was “Post hoc ergo
propter hoc”. Which means “after, therefore because of”.
It’s one of the classic logical fallacies.
*From:* AF <[email protected]> *On Behalf Of *Steve Jones
*Sent:* Tuesday, February 01, 2022 1:10 AM
*To:* AnimalFarm Microwave Users Group <[email protected]>
*Subject:* [AFMUG] Motivated Perception/Confirmation Bias Term
in Tech
You guys are a bunch of nerds, somebody has to know the term
Im looking for to describe this phenomena.
When an inert even triggers customers to believe there is an
issue that doesnt exist, or they notice an existing issue and
assign it to the event.
Some examples:
You put up a notification that site A is undergoing
maintenance, so a customer on Site B that is totally isolated
sayas that ever since that maintenance, there has been a problem.
We did a mass change of our defalt WPA keys on managed
routers. Probably 1 percent of the customers claimed that
"ever since the change" there has been some issue. Changing
they WPA key wont impact performance.
I just completed a network wide rate plan naming convention
change, every non custom account will have anew name for
their rate plan on their invoice. this had zero service
impact, its just clerical, but as the bills go out, probably 1
percent (probably that same 1 percent) will call in with an
"ever since the change" complaint.
Im not looking to argue with the customer as to whether there
is an issue or not, Im simply looking for the name of the
phenomenon.
Id like to incorporate this into tier 1 support training so
that this doesnt continually generate nuisance escalations.
Some reference material on it would be the bees knees.
Everything has a name, like Petrichor: the way it smells
outside after rain or Phosphenes: the lights you see when you
close your eyes and press your hands to them.
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