They would have been a bad customer too...

On 8/15/22 12:05 PM, Mark Radabaugh wrote:
They were mad at the other provider before they switched to us - so who knows?

By the time she got to me she had already aggravated the installer, the field service manager, the customer service manager, the billing manager, and the operations manager.

Given there was little chance I could make her happy I figured it was better to make 5 other people happy.   She might not have been happy with the result, but everybody else was.

Mark



On Aug 15, 2022, at 1:49 PM, Chuck McCown via AF <[email protected] <mailto:[email protected]>> wrote:

Did she get service from some other provider?
*From:* Mark Radabaugh
*Sent:* Monday, August 15, 2022 11:40 AM
*To:* AnimalFarm Microwave Users Group
*Subject:* Re: [AFMUG] Release of Liability Review
Nope.

On Aug 15, 2022, at 12:19 PM, Chuck McCown via AF <[email protected]> wrote:
Did she ever capitulate?
*From:* Mark Radabaugh
*Sent:* Monday, August 15, 2022 7:05 AM
*To:* AnimalFarm Microwave Users Group
*Subject:* Re: [AFMUG] Release of Liability Review
Same. Customer refused to sign the service agreement after the install.   She was kind of pissed off when we went back and picked up the equipment.    Oh well.
Mark

On Aug 14, 2022, at 6:16 PM, Bill Prince <[email protected]> wrote:
I don't know about that. We've had people who requested service, and then refused to sign our service agreement. No signy. No servicey. Our service agreement was pretty short and simple.
--
bp
part15sbs{at}gmail{dot}com
On Sun, Aug 14, 2022 at 1:01 PM Josh Luthman <[email protected]> wrote:

    You guys might not sign it, but a homeowner wanting fiber has
    the choice of a) no fiber or b) sign it....they're going to
    sign it.
    On Sun, Aug 14, 2022 at 12:10 AM Steve Jones
    <[email protected]> wrote:

        That had like an 8 or 9 dollar price tag?
        On Sat, Aug 13, 2022, 9:41 PM Chuck McCown via AF
        <[email protected]> wrote:

            They didn’t call for a locate prior to drilling. Scuba
            divers had to dive inside the pipe and weld on a patch
            from the inside.  Quite the ordeal. Good thing we had
            good insurance.
            *From:* Steve Jones
            *Sent:* Saturday, August 13, 2022 8:25 PM
            *To:* AnimalFarm Microwave Users Group
            *Subject:* Re: [AFMUG] Release of Liability Review
            Ouch
            On Sat, Aug 13, 2022, 8:09 PM Chuck McCown via AF
            <[email protected]> wrote:

                One of them was 48” I think and washed out a
                railroad track...  And it was our fault...
                *From:* Chuck McCown via AF
                *Sent:* Saturday, August 13, 2022 5:00 PM
                *To:* AnimalFarm Microwave Users Group
                *Cc:* Chuck McCown
                *Subject:* Re: [AFMUG] Release of Liability Review
                I have repaired tons of stuff, bought trees, bought
                sod, whatever it takes to make the landowner
                happy.  Not really their fault either if they don’t
                know it is there.  Just the cost of doing
                business.  GL takes care of hitting the city water
                main and washing it all into someone’s basement
                etc. My crews have hit 4 city water mains and it is
                no picnic.  2 of them were our fault.
                *From:* Steve Jones
                *Sent:* Saturday, August 13, 2022 3:32 PM
                *To:* AnimalFarm Microwave Users Group
                *Subject:* Re: [AFMUG] Release of Liability Review
                When the attorney feeds back I may update the
                erosion control. But I'm no taking liability for
                somebody who chooses not to water. Even if I put
                sod down it still needs water. I can the soil back
                in a condition conducive to root growth, but I cant
                control what the landowner does.
                I'll add a link to the JULIE website so customer
                can see what my responsibilities are there. I do
                think adding that the customer may need to expose
                their own things that's a good idea.
                Will be waiting on the attorney for the what I will
                do's since that can open a whole lot of liabilities.
                I've read through a bunch of them and they range
                from pristine restoration all the way to fuck you,
                pay me.
                I just dont want to hit some leech field tie in and
                have to pay for that.
                I carry more insurance than I need but I prefer to
                not use it. Most everything I can locate with the
                utiliguard, and I can repair most anything I hit
                unknowingly.
                An example is a nearby guy knicked an unknown LP
                run to a garage. It leaked half a full tank and he
                had to pay for it out of pocket. I'd pay it too, I
                just dont want to be obligated to.
                On Sat, Aug 13, 2022, 12:30 PM Chris Fabien
                <[email protected]> wrote:

                    I wouldn't sign either if I were a homeowner. I
                    think you need to more
                    clearly define what you will and won't do, and
                    what you can and cannot
                    reasonably avoid. For example, you can
                    reasonably avoid a private
                    power run to an out building if the homeowner
                    discloses it's
                    existence, you should have equipment to locate
                    the exact path/depth.
                    Other things that are not locatable, what we do
                    is put the
                    responsibility on the homeowner to locate &
                    expose. We typically have
                    to do this for drainage lines, dog fence wires
                    etc. And you definitely
                    do want a disclaimer of liability for hitting
                    something that was not
                    disclosed and you would have no way to know of
                    it's existence.
                    Whether that disclaimer would stand up in court
                    is another issue. I
                    also think telling the homeowner they are
                    responsible for future
                    erosion control is going too far, your crew
                    should be doing enough
                    restoration to stabilize the ground and get
                    grass growing again.


                    On Sat, Aug 13, 2022 at 11:15 AM Steve Jones
                    <[email protected]> wrote:
                    >
                    > You guys who do this want to review this and
                    tell me what im missing. Ive sent it to the
                    attorney for review but shes more an estate
                    attorney, so may be that there are some gotchas
                    im missing. I dont like that its 2 pages, but I
                    like liability even less.
                    > This is more for residential, small
                    commercial and WISP/FISP work . I assume if I
                    get into a bigger drill and bigger work, those
                    contracts will address all that.
                    >
                    > Thanks in advance
                    > --
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                    > [email protected]
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