Preach brother. On Mon, Aug 15, 2022 at 3:28 PM Chuck McCown via AF <[email protected]> wrote:
> Sometimes it just feels so good to fire a customer. > > *From:* Mark Radabaugh > *Sent:* Monday, August 15, 2022 1:05 PM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] Release of Liability Review > > They were mad at the other provider before they switched to us - so who > knows? > > By the time she got to me she had already aggravated the installer, the > field service manager, the customer service manager, the billing manager, > and the operations manager. > > Given there was little chance I could make her happy I figured it was > better to make 5 other people happy. She might not have been happy with > the result, but everybody else was. > > Mark > > > > On Aug 15, 2022, at 1:49 PM, Chuck McCown via AF <[email protected]> wrote: > > Did she get service from some other provider? > > *From:* Mark Radabaugh > *Sent:* Monday, August 15, 2022 11:40 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] Release of Liability Review > > Nope. > > > > On Aug 15, 2022, at 12:19 PM, Chuck McCown via AF <[email protected]> wrote: > > Did she ever capitulate? > > > *From:* Mark Radabaugh > *Sent:* Monday, August 15, 2022 7:05 AM > *To:* AnimalFarm Microwave Users Group > *Subject:* Re: [AFMUG] Release of Liability Review > > Same. Customer refused to sign the service agreement after the > install. She was kind of pissed off when we went back and picked up the > equipment. Oh well. > > Mark > > > > On Aug 14, 2022, at 6:16 PM, Bill Prince <[email protected]> wrote: > > > I don't know about that. We've had people who requested service, and then > refused to sign our service agreement. No signy. No servicey. Our service > agreement was pretty short and simple. > > -- > bp > part15sbs{at}gmail{dot}com > > > On Sun, Aug 14, 2022 at 1:01 PM Josh Luthman <[email protected]> > wrote: > >> You guys might not sign it, but a homeowner wanting fiber has the choice >> of a) no fiber or b) sign it....they're going to sign it. >> >> On Sun, Aug 14, 2022 at 12:10 AM Steve Jones <[email protected]> >> wrote: >> >>> That had like an 8 or 9 dollar price tag? >>> >>> On Sat, Aug 13, 2022, 9:41 PM Chuck McCown via AF <[email protected]> >>> wrote: >>> >>>> They didn’t call for a locate prior to drilling. Scuba divers had to >>>> dive inside the pipe and weld on a patch from the inside. Quite the >>>> ordeal. Good thing we had good insurance. >>>> >>>> >>>> >>>> *From:* Steve Jones >>>> *Sent:* Saturday, August 13, 2022 8:25 PM >>>> *To:* AnimalFarm Microwave Users Group >>>> *Subject:* Re: [AFMUG] Release of Liability Review >>>> >>>> Ouch >>>> >>>> On Sat, Aug 13, 2022, 8:09 PM Chuck McCown via AF <[email protected]> >>>> wrote: >>>> >>>>> One of them was 48” I think and washed out a railroad track... And it >>>>> was our fault... >>>>> >>>>> *From:* Chuck McCown via AF >>>>> *Sent:* Saturday, August 13, 2022 5:00 PM >>>>> *To:* AnimalFarm Microwave Users Group >>>>> *Cc:* Chuck McCown >>>>> *Subject:* Re: [AFMUG] Release of Liability Review >>>>> >>>>> I have repaired tons of stuff, bought trees, bought sod, whatever it >>>>> takes to make the landowner happy. Not really their fault either if they >>>>> don’t know it is there. Just the cost of doing business. GL takes care >>>>> of >>>>> hitting the city water main and washing it all into someone’s basement >>>>> etc. My crews have hit 4 city water mains and it is no picnic. 2 of them >>>>> were our fault. >>>>> >>>>> *From:* Steve Jones >>>>> *Sent:* Saturday, August 13, 2022 3:32 PM >>>>> *To:* AnimalFarm Microwave Users Group >>>>> *Subject:* Re: [AFMUG] Release of Liability Review >>>>> >>>>> When the attorney feeds back I may update the erosion control. But I'm >>>>> no taking liability for somebody who chooses not to water. Even if I put >>>>> sod down it still needs water. I can the soil back in a condition >>>>> conducive >>>>> to root growth, but I cant control what the landowner does. >>>>> I'll add a link to the JULIE website so customer can see what my >>>>> responsibilities are there. I do think adding that the customer may need >>>>> to >>>>> expose their own things that's a good idea. >>>>> Will be waiting on the attorney for the what I will do's since that >>>>> can open a whole lot of liabilities. >>>>> I've read through a bunch of them and they range from pristine >>>>> restoration all the way to fuck you, pay me. >>>>> I just dont want to hit some leech field tie in and have to pay for >>>>> that. >>>>> I carry more insurance than I need but I prefer to not use it. Most >>>>> everything I can locate with the utiliguard, and I can repair most >>>>> anything >>>>> I hit unknowingly. >>>>> An example is a nearby guy knicked an unknown LP run to a garage. It >>>>> leaked half a full tank and he had to pay for it out of pocket. I'd pay it >>>>> too, I just dont want to be obligated to. >>>>> >>>>> On Sat, Aug 13, 2022, 12:30 PM Chris Fabien <[email protected]> >>>>> wrote: >>>>> >>>>>> I wouldn't sign either if I were a homeowner. I think you need to more >>>>>> clearly define what you will and won't do, and what you can and cannot >>>>>> reasonably avoid. For example, you can reasonably avoid a private >>>>>> power run to an out building if the homeowner discloses it's >>>>>> existence, you should have equipment to locate the exact path/depth. >>>>>> Other things that are not locatable, what we do is put the >>>>>> responsibility on the homeowner to locate & expose. We typically have >>>>>> to do this for drainage lines, dog fence wires etc. And you definitely >>>>>> do want a disclaimer of liability for hitting something that was not >>>>>> disclosed and you would have no way to know of it's existence. >>>>>> Whether that disclaimer would stand up in court is another issue. I >>>>>> also think telling the homeowner they are responsible for future >>>>>> erosion control is going too far, your crew should be doing enough >>>>>> restoration to stabilize the ground and get grass growing again. >>>>>> >>>>>> >>>>>> On Sat, Aug 13, 2022 at 11:15 AM Steve Jones <[email protected]> >>>>>> wrote: >>>>>> > >>>>>> > You guys who do this want to review this and tell me what im >>>>>> missing. Ive sent it to the attorney for review but shes more an estate >>>>>> attorney, so may be that there are some gotchas im missing. I dont like >>>>>> that its 2 pages, but I like liability even less. >>>>>> > This is more for residential, small commercial and WISP/FISP work . >>>>>> I assume if I get into a bigger drill and bigger work, those contracts >>>>>> will >>>>>> address all that. >>>>>> > >>>>>> > Thanks in advance >>>>>> > -- >>>>>> > AF mailing list >>>>>> > [email protected] >>>>>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>>> >>>>>> -- >>>>>> AF mailing list >>>>>> [email protected] >>>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>>> >>>>> >>>>> ------------------------------ >>>>> -- >>>>> AF mailing list >>>>> [email protected] >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>>> >>>>> ------------------------------ >>>>> -- >>>>> AF mailing list >>>>> [email protected] >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>>> -- >>>>> AF mailing list >>>>> [email protected] >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> >>>> ------------------------------ >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > ------------------------------ > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > ------------------------------ > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > ------------------------------ > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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